Mark Fahey

Q: iMac not responding

Our iMac has now locked us out.  It stopped recognizing the bluetooth keyboard(which is good because I paired it up with our MacBook Air) and in an attempt to figure things out, restarted it.  The window to enter the password is grayed out and I can't get any further.  I tried the SMC reset with no luck.  I tried inserting the start-up disk which I believe is El Capitan although it won't give it back to me to verify.

This just came on all of a sudden and I'm hoping to avoid a trip to the Apple store.

iMac, OS X Mavericks (10.9.1)

Posted on Jan 22, 2016 2:32 PM

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Q: iMac not responding

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