Q: Photos App Uploading Stuck
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Apr 13, 2015 2:37 PMby Eric Root,Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
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Apr 17, 2015 8:14 PMby stentor007,Really it feels very out on a limb to create an entirely new photo library when everything had been working flawlessly with my photo stream and then I might come up against the limit of my iCloud storage since I certainly wouldn't want to delete the original photo library until I was certain that the new one was integral. I love the Apple ecosystem, but Apple should reward those of us who stick with it by sending out working products that don't make us fear for losing data or important pix in this case.
When I look at the System log and search for photos I see zillions of errors and stopped processes, and the iCloud photo sync is stuck uploading 2708 items and says it is adding ~3000 more, but I only have 3895 total plus 105 videos as reported by trusty iOS 8 iPhone 6 which seems to be humming along fine. Similarly Web iCloud photos report only 2955 photos and videos, and seems stuck at that spot with the spinning wheel saying uploading but nothing's happening . . . NADA!!
I'm a bit frustrated. Having paid for all that iCloud storage and have it not working I want to go back to making the home mac the defacto storage for all and fugettaboutit with iCloud. I can post the system log if anyone thinks they can help, but I bet this is a software glitch that's not just my problem from what I've seen in these forums.
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Apr 30, 2015 7:12 PMby joshwoodsen,Similar problems. I have a library of about 37,000 photos and videos. After 6 days of uploading, I had only about 12,000 left to upload, and then it stopped. It's been stopped for about 5 days now, and activity monitor shows no more constant uploading--whereas before it was going at a steady 300Mb/s. Plenty of room in iCloud--just stopped uploading. Tried restarting and everything. Anyone else figure this one out?
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May 2, 2015 3:14 AMby Rich2084,I also have this problem, have tried logging in and out of iCloud on all devices (inc Mac) and starting again ... that appeared to "unjam" for a while but then at 1856 images to go (of about 7500) it just stopped again .... also means that images taken on iPhone to not upload to photos ... buggy as heck ...
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May 4, 2015 12:24 PMby ibnabouna,As an update to my original post, I would like to report that Photos.app and iCloud Photo Library (IPL) appears to be working as it should for me.
After my initial bad experience with the beta in which the photos on my Mac were deleted and then forcibly duplicated by IPL, I decided to wait until the stable version and delete everything in IPL. When the 30 days were complete for deleting all of my photos, I carefully rebuilt my Photos.app Library on my Mac and created several duplicate copies in case something went awry. I then enabled IPL and let Photos begin uploading everything. To my surprise, it only took a few hours to upload 14,000 photos from my Mac Pro (late 2013) to IPL.
A few days later, I enabled IPL on the rest of my Macs/iOS devices and was delighted to see everything available.
I imagine this is the experience Apple had in mind, but as we can see from these forums, not everyone is there yet. Hopefully, the bugs will be squashed soon.
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Jun 15, 2015 3:50 PMby mikeindc,I was stuck on uploading also. Turned iCloud off and back on and then rebooted. Uploading started back up and moved fairly quickly. I had a couple of empty folders on the iPad and iPhone that were not on the Mac Air. I just manually deleted them. Don't know if they would eventually sync and disappear but after several hours I just deleted so I had a clean sync.
Of course all of this was with my very limited photo library based on my laptop. With all of the problems I had, not even remotely ready to try this with my Main photo library (almost 50 times the size)
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Jul 2, 2015 5:40 AMby Ruth23,I also have the similar problem. I had a huge problem of several hundred photos being stuck and I spent some time with an Apple technician and we had to reload the whole phone and everything was fine for a while. Now I have two photo stuck in download recently and now when one sends me pictures by text if they're part of a group send then I am the only one who doesnt get them, but if they send individually I get them. Another problem I have is I had next to 50% of all my contacts are now listed as email addresses only. So it said I had 5200 contacts when in fact I should've only had about 3500. I've cleaned it all up manually and hope that they don't come back. Would love solutions to both problems if anyone has them.
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Oct 11, 2015 3:03 PMby Private.Parts,Hello all.
Using some of the previous comments I came up with a method that’ll ensure ‘missing’ photos, that are currently represented as ‘Uploading x items’, are restored…
PREMISE
Use iOS Photos to hide all your photos then use OSX Photos to identify the ‘missing’ pictures.
IMPORTANT
Due to an apparent limitation regarding the number of items that may be selected within iOS Photos in one hit… follow the sequence below in order to identify all your pictures that refuse to upload to iCloud.
Read on…
ON YOUR MAC
1) Create a separate SMART Album for every year that you have photos e.g “2015”.
2) Create a separate NORMAL Album “2015 hiddens” and manually fill it with all the media contained within the 2015 Smart Album - this is necessary because iOS doesn’t directly support Smart Albums.
3) Repeat steps 1) & 2) for as many years of photos you have.
4) IMPORTANT! Allow plenty of time for a full (album) sync. between all your toys.
ON YOUR iOS DEVICE
5) Open one of your new Albums i.e ‘2015 hidden’
6) Press ‘select’
7) Press ‘select all’
8) Press the ‘share’ button
9) Select ‘Hide’ and then Confirm - ATTENTION! If Photos bums out at this stage it is because you have too many photos selected, therefore you will need to return to steps 1) & 2) and create half year Albums in order to split the selections.
ON YOUR MAC
10) Create a new SMART Album of “not hidden” media. Once updated, this Smart Album should represent all your missing content that was not hidden (step 9) on your iOS device - because they weren’t locally available to hide.
11) Highlight all photos and rotate them through 90deg. This minor edit forces OSX Photos to re-recognise the media and upload it to iCloud, you should see the bottom of screen counter beginning to reduce/show uploads (after several seconds grace period). You could also mark each photo as a Favourite (press ‘.’) but this is just belt n’braces for easily finding all your rotated photos a later date.
ON YOUR iOS DEVICE
12) IMPORTANT! Allow time for everything to sync. and your previously missing photos will start appearing in your ‘2015 hidden’ album et al.
13) Once your new photos have finished arriving on your iOS toy be sure to select and hide them too. Your Mac ‘not hidden’ album will gradually diminish so this will be a double-check that you really have caught everything.
Voila, you’ve recovered everything (hopefully)!
ON YOUR MAC
14) Within your Hidden (or Favourite) album, revisit each photo and re-rotate them to normal.
15) Un-hide (and un-Favourite) your newly uploaded photos.
16) Delete your temporary Year Albums.
For those that are wandering, the Hidden photo feature is the only option available in iOS for multiple selections (‘Favourite’ won’t allow multi-selection) that will then reflect through to your main Mac library.
This was the process I eventually followed to identify an original 30 missing pictures from my library of over 16,500 items. Be sure to allow sufficient time at steps 3) & 11), it was all frustratingly slow but incredibly thorough.
Good luck. Let me know if this works for any of you - just out of interest.
p.s. All of my affected photos were of a portrait orientation…
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Jan 4, 2016 10:15 AMby mat-c,OK guys, here's a solution that worked for me - I was stuck at more than 40k photos, after this it resumed and didn't stop again so far.
1. Quit the photos app
2. Go to the activity monitor
3. Search for "cloudd"
4. Force quit the process "cloudd"
5. Start the photos app
This worked for me - for some reason even rebooting didn't help before that. Maybe it was stuck at uploading a super large file and killing the cloudd process made it start at a different point. I should see that once it reaches this specific file again, I guess. If you open the cloudd process, you can have a look at the tab "Open Files and Ports" and if you look close enough you can see which photos / videos are being uploaded at the moment. I wouldn't be surprised if you find something like .mov or .mp4 there, referring to a very large file if you're stuck again. Hope this helps some of you, let me know if it worked!
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Jan 23, 2016 12:07 PMby Tom Ritch,Caution, Private.Parts. Smart Albums do not work reliably in all cases, so a method which depends on Smart Albums is inherently unreliable.
