Alexandre3110

Q: "Ipad Pro" email format issue, some inboxe emails have 8 letters per line!!

Hi All,

 

Only on "iPad Pro", some emails I receive, have strange 8 letters per line format like this:

 

Apple Su

pport Co

mmunitie

s

 

etc...

 

But if I choose to answer that email, it has become normal format.

 

Do anybody else sees same issue?

 

Thanks

iPad Pro Wi-Fi, Cellular, iOS 9.2

Posted on Dec 18, 2015 2:44 AM

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Q: "Ipad Pro" email format issue, some inboxe emails have 8 letters per line!!

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  • by davyshipley,

    davyshipley davyshipley Jan 22, 2016 4:21 PM in response to Alexandre3110
    Level 1 (0 points)
    Jan 22, 2016 4:21 PM in response to Alexandre3110

    Hi,

     

    I too have this issue. I raised it originally with Apple on December 17th, but did not get a resolution at that time.

    I currently have a new on going case id with Apple in relation to the email formatting.

    I will detail what I have noticed:

     

    • Plain text emails are not affected, it only seems to be html formatted emails.
    • It is most obvious in landscape mode, but does occur rarely in portrait.
    • If you get the issue, it can be temporarily resolved quite easily by initiating the split screen functionality, and dragging something like notes, or calendar into half of the screen, this makes the formatting on the affected email reset, BUT, it changes back when you move split screen back to right.
    • This is not dependant on mail provider, as I get this in Exchange as well as iCloud email, on differing emails, (not the same email message).
    • I went in to an Apple store, and used a display model to test my email on the display models, and the same issue happened on those, so it isn't hardware specific.
    • I have setup my email on an iPad Air2 and there are no issues with display in landscape or portrait on that model.

     

    I have sent screenshots of iPad Air and iPad Pro versions of the same emails,  a copy of affected emails and videos of the email formatting changes when moved between portrait and landscape to Apple, who have passed on to their Engineers for investigation.

    I am expecting a call back next week, so will update all when I find out anything.

  • by JDRiggs874,

    JDRiggs874 JDRiggs874 Jan 22, 2016 6:46 PM in response to davyshipley
    Level 1 (0 points)
    Jan 22, 2016 6:46 PM in response to davyshipley

    You described my problem exactly.  Hopefully your very detailed description will help Apple to correct.

  • by kjason,

    kjason kjason Jan 23, 2016 1:23 PM in response to Alexandre3110
    Level 1 (0 points)
    Jan 23, 2016 1:23 PM in response to Alexandre3110

    I found a possible workaround until Apple fixes this for good.  Issue seems to only come about when the iPad's text size is at it's smallest.  It you move to a larger size, the email format goes back to normal.

     

    Go to Settings -> Display & Brightness -> Text Size -> Move the slider to a larger size

     

    On my iPad Pro this workaround helps but I HATE using a larger text size.  We shouldn't have to compromise the font size just to use Apple Mail.

  • by JDRiggs874,

    JDRiggs874 JDRiggs874 Jan 23, 2016 3:04 PM in response to kjason
    Level 1 (0 points)
    Jan 23, 2016 3:04 PM in response to kjason

    TTried it but it didn't make a change for me.

  • by davyshipley,

    davyshipley davyshipley Jan 23, 2016 3:07 PM in response to kjason
    Level 1 (0 points)
    Jan 23, 2016 3:07 PM in response to kjason

    Hi,

     

    In some cases, this did seem to temporarily fix the issue, when moved to 2 points on the accessibility slider.

    However, I still have emails which are a HTNL mix of text and photos, which are not corrected, even when the slider is pushed as far as it will go.

    All it does, is increase the number of words per line by one on each iteration in thesis circumstances.

     

    I have also sent a video of this off to Apple, so we will see what they come back with next week.

  • by davyshipley,

    davyshipley davyshipley Feb 8, 2016 2:53 AM in response to Alexandre3110
    Level 1 (0 points)
    Feb 8, 2016 2:53 AM in response to Alexandre3110

    Hi Folks,

     

    Just to provide you with an update after my contact with Apple engineering / support desk.

     

    Apple Engineers have now managed to duplicate the issue with mis-formatted emails in iPad Pro, and it has been raised to software development for email application on iPad Pro.

    There is no immediate fix in place just now for the formatting, but it has been raised, and it WILL be resolved in a future release / update of software to the iPad Pro.

     

    In the meantime, they have asked if we can persevere, and utilise the Pro 'split screen' functionality wherever possible to alleviate the email display problem.

     

    So, to summarise, they now know of the problem, they can now replicate the problem, and it HAS been raised with their software developers as a bug to be resolved.

  • by Lacordaire,

    Lacordaire Lacordaire Mar 21, 2016 7:16 PM in response to davyshipley
    Level 1 (0 points)
    Mar 21, 2016 7:16 PM in response to davyshipley

    I think that, with iOS 9.3 release today, the problem was solved! I tested with around hundred mails and nothing wrong. Can you guys confirm that?

  • by davyshipley,

    davyshipley davyshipley Mar 23, 2016 7:00 AM in response to Lacordaire
    Level 1 (0 points)
    Mar 23, 2016 7:00 AM in response to Lacordaire

    I can confirm that all formatting issues now look to be resolved with the 9.3 release.

    I tested all the emails that were failing previously, and ways in which it previously failed, and I do not have any issues any more.

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