HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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All replies
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Helpful answers
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Jan 24, 2016 2:05 AM in response to Chels40by lllaass,What OS on computer?
What version of iTunes?
If you don‘t see your connected device in iTunes for Mac
Or
First:
iTunes: Fix iPhone or iPod Not Detected in Windows 10
next try
iPhone, iPad, or iPod not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Remove and reinstall iTunes and related software components for Windows 7 and later
- New cable and different USB port
Also see:
iPod not recognised by windows iTunes - ASC
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem