BDunni

Q: Logic Remote Sees My Computer but Won't Connect

Hello,

 

I've tried connecting the Logic Remote app on my iPad mini (v1.2) to Logic Pro X (v10.1) on my iMac and it refuses to connect. The logic remote app shows the option to select my computer but yet it won't actually connect. I've tried on both wifi and bluetooth.

 

I tried deleting the com.apple.logic.pro.cs file and restarting the computer...but that didn't work. I reinstalled the logic remote and restarted my iPad and that also didn't work. I am not running a firewall on my computer or router, so there should be no issue there.

 

Is anyone else experiencing these issues?  

 

Late 2009 iMac

10.9.4 Mavericks

Logic Pro X 10.1

 

iPad Mini

iOS 8.1.2

Logic Remote 1.2

iMac, OS X Mavericks (10.9.4)

Posted on Jan 24, 2015 3:00 PM

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Q: Logic Remote Sees My Computer but Won't Connect

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  • by David Chamberlin,

    David Chamberlin David Chamberlin Oct 16, 2015 6:35 AM in response to David Chamberlin
    Level 1 (4 points)
    Video
    Oct 16, 2015 6:35 AM in response to David Chamberlin

    Well I figured out my issue and easily fixed it. At some point I must have deleted all my midi plugins that are stored within the Logic app's contents (right click on the icon and choose "show contents") as all that was there was the driver for my Alphatrack. Once I figured that out, I recovered all of them via time machine and got everything working again!

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Oct 16, 2015 6:58 AM in response to David Chamberlin
    Level 6 (12,117 points)
    Oct 16, 2015 6:58 AM in response to David Chamberlin

    David Chamberlin wrote:

     

    Well I figured out my issue and easily fixed it. At some point I must have deleted all my midi plugins that are stored within the Logic app's contents (right click on the icon and choose "show contents")

     

    Im struggling to understand why anyone would do this............

     

    What was your thinking at the time?

     

    Cheers..

     

    Nigel

  • by David Chamberlin,

    David Chamberlin David Chamberlin Oct 16, 2015 8:35 AM in response to The Art Of Sound
    Level 1 (4 points)
    Video
    Oct 16, 2015 8:35 AM in response to The Art Of Sound

    I'm old and I suffer from dementia :-)

     

    I've been trouble shooting my Alphatrack as it hasn't been working properly since one of the Logic updates. I think I must have removed the other plugins at some point and forgotten about it. Either that or when I updated to 10.2 there was a glitch. Just don't remember do to the dementia. Hopefully that satisfies your curiosity.

  • by Phillip Lovgren,

    Phillip Lovgren Phillip Lovgren Dec 31, 2015 8:39 PM in response to The Art Of Sound
    Level 4 (1,310 points)
    Dec 31, 2015 8:39 PM in response to The Art Of Sound

    That one worked for me.

     

    Thanks!

  • by leetut,

    leetut leetut Jan 24, 2016 2:11 AM in response to BDunni
    Level 1 (10 points)
    Jan 24, 2016 2:11 AM in response to BDunni

    ive been trying to connect logic remote to Logic Pro x (2012 iMac) for 6 months,

    I waste a few hours most days trying to fix it,

    nothing ive found on the Internet has fixed it,

    Any creativity I had was turned into stress long ago,

    im using the latest version of everything

    i can connect via Bluetooth but nothing works, faders are stuck to bottom of page and ping back if I move them,

    track names/colours are all wrong, transport doesn't work,

    so Bluetooth doesn't work either,

    it did connect to wifi the first time I tried it, but hasn't since that first time,

    also tried a few other remote apps that didn't work either

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 24, 2016 9:06 AM in response to leetut
    Level 6 (12,117 points)
    Jan 24, 2016 9:06 AM in response to leetut
    i can connect via Bluetooth but nothing works, faders are stuck to bottom of page and ping back if I move them,

     

    This suggests you have another device/piece of hardware/software that is overriding Logic Remote's commands...

     

    So, in this exact order..

     

    Shut down Mac

     

    Unplug everything midi/controller wise... from your Mac and leave it unplugged for the time being.

     

    Make sure all other apps on iPad or iPhone have been quit and not just closed... so nothing is running in the background.

     

    Restart Mac.

     

    Then...

     

     

    1. Quit Logic Pro X
    2. In the Finder, choose Go to Folder from the Go menu.
    3. Type ~/Library/Preferences in the "Go to the folder" field.
    4. Press the Go button.
    5. Remove the com.apple.logic10.plist file from the Preferences folder. Note that if you have programmed any custom key commands, this will reset them to the defaults. You may wish to export your custom key command as a preset before performing this step. See the Logic Pro X User Manual for details on how to do this.
    6. Also delete the com.apple.logic.pro.cs file from the preferences folder
    7. Restart Mac again.


    Now Launch Logic Pro X..


    Create a new project with a single software Instrument track..


    Then try and connect to Logic using Logic Remote via WiFi or Bluetooth and test

  • by leetut,

    leetut leetut Jan 24, 2016 9:49 AM in response to The Art Of Sound
    Level 1 (10 points)
    Jan 24, 2016 9:49 AM in response to The Art Of Sound

    "Create a new project with a single software Instrument track.." is the only thing I've never tried

    either way it made no difference, still won't connect

    as usual no pop up asking if i want to connect

    and "no mac running logic" on iPad remote app

    i also don't and have never had any other controllers

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 24, 2016 9:53 AM in response to leetut
    Level 6 (12,117 points)
    Jan 24, 2016 9:53 AM in response to leetut

    Ok.. if you would like me to investigate further...

     

    Please run Etrecheck and post the report up here...

     

    http://www.etrecheck.com/

     

    Cheers..

     

    Nigel

  • by leetut,

    leetut leetut Jan 24, 2016 10:06 AM in response to The Art Of Sound
    Level 1 (10 points)
    Jan 24, 2016 10:06 AM in response to The Art Of Sound

    was already running it...

     

    Hardware Information:

        iMac (27-inch, Mid 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac12,2

        1 2.7 GHz Intel Core i5 CPU: 4-core

        12 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        AMD Radeon HD 6770M - VRAM: 512 MB

            iMac 2560 x 1440

     

    System Software:

        OS X El Capitan 10.11.2 (15C50) - Time since boot: less than an hour

     

    Disk Information:

        ST31000528AS disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (74.38 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information:

        Apple Inc. iPhone

        Apple Computer, Inc. IR Receiver

        Apple Card Reader

        Apple Inc. FaceTime HD Camera (Built-in)

        Focusrite Scarlett 2i2 USB

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/hosts - Count: 111

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Unknown Files:

        /Library/LaunchDaemons/com.dolby.dolbymediaencoder.plist

        One unknown file found. [Check files]

     

    Kernel Extensions:

            /Applications/Parallels Desktop.app

        [not loaded]    com.parallels.kext.hypervisor (10.0.1 27695 - SDK 10.7) [Support]

        [not loaded]    com.parallels.kext.netbridge (10.0.1 27695 - SDK 10.7) [Support]

        [not loaded]    com.parallels.kext.usbconnect (10.0.1 27695 - SDK 10.7) [Support]

        [not loaded]    com.parallels.kext.vnic (10.0.1 27695 - SDK 10.7) [Support]

     

            /Library/Application Support/Roxio

        [not loaded]    com.roxio.TDIXController (2.0) [Support]

     

            /Library/Extensions

        [not loaded]    com.line6.driver.xtaudio (7.3.6 - SDK 10.7) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.IKMultimedia.driver.StompIO1 (1.0.0) [Support]

        [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.23) [Support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.4.23) [Support]

        [not loaded]    com.centrance.driver.CEntranceUSBAudioJamVOX (2.0.1 - SDK 10.6) [Support]

        [not loaded]    com.ikmultimedia.driver.StealthPedal (1.0.0) [Support]

        [not loaded]    com.mice.driver.Wireless360Controller (1.0.0d10) [Support]

        [not loaded]    com.mice.driver.WirelessGamingReceiver (1.0.0d10) [Support]

        [not loaded]    com.mice.driver.Xbox360Controller (1.0.0d10) [Support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6) [Support]

        [loaded]    com.waves.driver.soundgrid (2.0.0) [Support]

        [not loaded]    net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8) [Support]

        [not loaded]    org.walisser.driver.DWXBoxHIDDriver (1.3.4) [Support]

     

    Startup Items:

        360ControlDaemon: Path: /Library/StartupItems/360ControlDaemon

        Startup items are obsolete in OS X Yosemite

     

    Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]

        [loaded]    com.adobe.CS5ServiceManager.plist [Support]

        [loaded]    com.oracle.java.Java-Updater.plist [Support]

        [loaded]    org.macosforge.xquartz.startx.plist [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.SwitchBoard.plist [Support]

        [loaded]    com.adobe.fpsaud.plist [Support]

        [running]    com.dolby.dolbymediaencoder.plist [Support]

        [running]    com.line6.l6ksettingmgr.plist [Support]

        [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Support]

        [loaded]    com.tunnelbear.mac.tbeard.plist [Support]

        [running]    com.waves.daemon.SoundGridProtocolService.plist [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.ARM.[...].plist [Support]

        [loaded]    com.google.keystone.agent.plist [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

        [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]

     

    User Login Items:

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        JamVOX Executer    Application Hidden (/Library/Application Support/VOX/JamVOX/JamVOX Executer.app)

        NIHardwareAgent    Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

     

    Other Apps:

        [running]    com.apple.xpc.launchd.oneshot.0x10000003.EtreCheck

        [running]    com.native-instruments.NIHardwareService.91552

        [running]    uk.co.vox.JamVOXExecuter.90592

     

    Internet Plug-ins:

        LogMeInSafari64: Version: 1.0.586 [Support]

        Default Browser: Version: 601 - SDK 10.11

        AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Support]

        FlashPlayer-10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

        LogMeIn: Version: 1.0.586 [Support]

        Silverlight: Version: 5.1.41105.0 - SDK 10.6 [Support]

        QuickTime Plugin: Version: 7.7.3

        Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

        LogMeInSafari32: Version: 1.0.586 [Support]

        SharePointBrowserPlugin: Version: 14.1.3 - SDK 10.6 [Support]

        AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Support]

        iPhotoPhotocast: Version: 7.0

        JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version

     

    Safari Extensions:

        Searchme Adware!  [Remove]

     

    Audio Plug-ins:

        DVCPROHDAudio: Version: 1.3.2

     

    3rd Party Preference Panes:

        Flash Player  [Support]

        Growl  [Support]

        Java  [Support]

        Line6AudioMIDI  [Support]

        Native Instruments USB Audio  [Support]

        Perian  [Support]

        Pref360Control  [Support]

        uPointer  [Support]

        VLC Streamer  [Support]

     

    Time Machine:

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 924.96 GB

        Destinations:

            500GB [Local]

            Total size: 0 B

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Too small

                Backup size 0 B < (Disk used 924.96 GB X 3)

     

    Top Processes by CPU:

             8%    kernel_task

             3%    WindowServer

             2%    coreaudiod

             1%    Logic Pro X

             1%    SGProtocolService

     

    Top Processes by Memory:

        924 MB    kernel_task

        676 MB    Logic Pro X

        197 MB    mds_stores

        147 MB    Safari

        135 MB    mdworker(10)

     

    Virtual Memory Information:

        8.13 GB    Free RAM

        3.86 GB    Used RAM (1.43 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Jan 24, 2016, 05:36:55 PM    Self test - passed

        Jan 23, 2016, 01:17:28 PM    ~/Library/Logs/DiagnosticReports/Logic Pro X_2016-01-23-131728_[redacted].crash

            com.apple.logic10 - /Applications/Logic Pro X.app/Contents/MacOS/Logic Pro X

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 24, 2016 10:59 AM in response to leetut
    Level 6 (12,117 points)
    Jan 24, 2016 10:59 AM in response to leetut

    Ok...

     

    First things first..

     

    Some of the following will not be the cause of your issue but some may.. especially network related items..

     

    You have a VPN service running..... Tunnelbear... (Likely cause)

     

    You have adware on your system.... (Possible cause) Use Malwarebytes free Anti Malware to remove..

     

    You do have or had midi controllers connected or installed on your system... (NI, and Line6 IK drivers are installed.)

     

    You have Waves Soundgrid installed... (Their networking util)

     

    You have a bunch of what are generally considered 'bad apps' such as CleanMyMac, TelestreamAudio and uPointer installed....

     

    All of the above would be things i would wish to check/remove/clean up.... even if they are not directly related to your current issue.. plus I would clean up and remove all the old stuff you have installed but not loaded/running/out of date as listed in that report.

     

    Finally, you do not appear to be making any backups... (Unless you are using a manual system and i dont see anything relating to that in the report)

     

    This is a really bad move and I highly recommend you begin to do so immediately as its never if but when... a HD will fail..as it will, one day.

  • by leetut,

    leetut leetut Jan 24, 2016 11:35 AM in response to The Art Of Sound
    Level 1 (10 points)
    Jan 24, 2016 11:35 AM in response to The Art Of Sound

    I can't connect remote on 2 iPhones either, but at least I've got some new things to try now, will delete everything you mentioned

    thanks for the help

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 24, 2016 12:05 PM in response to leetut
    Level 6 (12,117 points)
    Jan 24, 2016 12:05 PM in response to leetut

    You are welcome and fingers crossed some of that might help....

     

    The fact you cant connect via your iPhones might be a pointer to the fact it is something amiss with or on your Mac thats at the root of your issue..

     

    One other thing to test.... is if your iPhone or iPad via something like VLC or Infuse ios apps.. can 'see' and access your Mac over WiFi too...

     

    and also.. make sure if you have both an ethernet and wifi connection.. disable ethernet completely via the network util on your Mac during tests..

     

    There is supposedly a fix in 10.2.1 to deal with this known issue about having two networks enabled at the same time causing probs...but I haven't had time to fully test the fix to see if it truly does resolve that weird behavior..

     

    Finally... even though I know you had bluetooth issues.. Which brand of router are you using for WiFi? If you havent done so already.. try creating an ad hoc connection just between your Mac and iPad.. to eliminate router related problems... and then test.

     

    http://beatsurfing.net/connect-mac-wifi/

  • by leetut,

    leetut leetut Jan 24, 2016 12:38 PM in response to The Art Of Sound
    Level 1 (10 points)
    Jan 24, 2016 12:38 PM in response to The Art Of Sound

    Deleted and cleaned up the best I could to no avail,

    im using a BT homehub5

    been all over every setting in my router for months and can't find anything on the internet that might fix it

    still got to figure out the waves thing and the NI thing as I couldn't remove them and don't even know why there on my system or even what they are

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound Jan 24, 2016 1:15 PM in response to leetut
    Level 6 (12,117 points)
    Jan 24, 2016 1:15 PM in response to leetut

    Try the Ad Hoc method then.. to help eliminate your BT router as thats one of the ones I have seen reported as having issues with certain apps...connecting to Macs...

     

    Soundgrid.... You need to fully uninstall all the Waves plugins using their uninstaller and then reinstall deselecting the soundgrid during the reinstall..

     

    NI = https://www.native-instruments.com/en/support/knowledge-base/show/413/how-to-uni nstall-native-instruments-software-and-drivers-from-a-mac-os-x-computer/

     

    Note: I dont believe the NI driver has anything to do with your current issue.. I just mentioned it for general clean up of your Mac.....

  • by leetut,

    leetut leetut Jan 25, 2016 5:59 AM in response to The Art Of Sound
    Level 1 (10 points)
    Jan 25, 2016 5:59 AM in response to The Art Of Sound

    pretty good tool that EtreCheck!

    got rid of these and I'm connected!

     

    Startup Items:

        360ControlDaemon: Path: /Library/StartupItems/360ControlDaemon

        Startup items are obsolete in OS X Yosemite

       [running]    com.dolby.dolbymediaencoder.plist

       [running]    com.line6.l6ksettingmgr.plist

       [running]    com.waves.daemon.SoundGridProtocolService.plist

     

    thanks for the help, advice, and calming influence!

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