garakyaraq

Q: problem in safari and other browser

sorry i have question about safari and other browser like that google chrome. my macbook pro do not open some page in web. but some of the page open but some of them not open with any browser. i checked all mac address or server but i cannot solve this problem.does any body help to me and any experience about this problem. for example now i can not connect to server apple for download the new version. i checked with different internet and server of course  i have this problem in wireless mode. if connect to internet with usb modem i do not have this problem.

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Jan 24, 2016 5:50 AM

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Q: problem in safari and other browser

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  • by dominic23,

    dominic23 dominic23 Jan 24, 2016 7:08 AM in response to garakyaraq
    Level 8 (41,531 points)
    Mac OS X
    Jan 24, 2016 7:08 AM in response to garakyaraq

    1. Power off the router. Unplug it from the wall. Wait a while.

        Plug it back to the wall. Power the router on. Wait until all lights are lit properly. It will take a while.

        Restart the computer.

     

        Start up in Safe Mode.

        https://support.apple.com/kb/PH18760?locale=en_US

     

    2. Run wireless diagnostics.

     

        https://support.apple.com/kb/PH21677?viewlocale=en_US&locale=en_US

     

        https://support.apple.com/en-us/HT202663

  • by lllaass,

    lllaass lllaass Jan 24, 2016 8:10 AM in response to garakyaraq
    Level 10 (187,957 points)
    Desktops
    Jan 24, 2016 8:10 AM in response to garakyaraq

    If yo connect to a different wifi router (e.g., Starbucks) do you have the problem?

    When yo say OK with USB modem do you mean a USB device that connect with a cellular radio connection?

    Do y have any problem with other devices connect to the network?

  • by garakyaraq,

    garakyaraq garakyaraq Jan 24, 2016 8:42 AM in response to lllaass
    Level 1 (0 points)
    Jan 24, 2016 8:42 AM in response to lllaass

    FIrst question : yes i said to you. I have problem with other network in wifi mode

    second question : if i connect with usb device that connect with cellular radio  i do not have problem

    third question : yes.  I have problem with all network. Every where.

  • by garakyaraq,

    garakyaraq garakyaraq Jan 24, 2016 8:46 AM in response to dominic23
    Level 1 (0 points)
    Jan 24, 2016 8:46 AM in response to dominic23

    Thanks for your replay. But i have problem with all network. i think that i have software problem. Maybe this bug software. I didnot have this problem. Suddenly make this problem. So i can not open some page.

  • by lllaass,

    lllaass lllaass Jan 24, 2016 9:04 AM in response to garakyaraq
    Level 10 (187,957 points)
    Desktops
    Jan 24, 2016 9:04 AM in response to garakyaraq

    Run this and post the results here so we know more about your configuration.

    EtreCheck

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2016 9:41 AM in response to garakyaraq
    Level 10 (207,926 points)
    Applications
    Jan 24, 2016 9:41 AM in response to garakyaraq

    You may have installed "ESET."

    Please remove the "ESET" product by following these instructions. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

  • by garakyaraq,

    garakyaraq garakyaraq Jan 24, 2016 10:56 AM in response to lllaass
    Level 1 (0 points)
    Jan 24, 2016 10:56 AM in response to lllaass

    i can not open the page.show this massage

    Screen Shot 1394-11-04 at 22.25.36.png

  • by garakyaraq,

    garakyaraq garakyaraq Jan 24, 2016 10:58 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 24, 2016 10:58 AM in response to Linc Davis

    i did not have any antivirus.

  • by lllaass,

    lllaass lllaass Jan 24, 2016 11:01 AM in response to garakyaraq
    Level 10 (187,957 points)
    Desktops
    Jan 24, 2016 11:01 AM in response to garakyaraq

    First try

    How to install (Really remove) adware

    Stop pop-up ads and adware in Safari

    Adware Removal Guide : Identification

    Next if necessary:                                       

    Malwarebytes Anti-Malware for Mac

    If you can't download it since the malware is preventing it then see:

    https://discussions.apple.com/docs/DOC-7792

  • by Linc Davis,

    Linc Davis Linc Davis Jan 24, 2016 11:03 AM in response to garakyaraq
    Level 10 (207,926 points)
    Applications
    Jan 24, 2016 11:03 AM in response to garakyaraq

    You may have installed one or more variants of the "VSearch" ad-injection malware. Please back up all data, then take the steps below to inactivate it.

    Don't use any kind of "anti-virus" or "anti-malware" product on a Mac. There is never a need for it, and relying on it for protection makes you more vulnerable to attack, not less.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    /Library/LaunchDaemons

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    A folder named "LaunchDaemons" may open. If it does, press the key combination command-2 to select list view, if it's not already selected.

    There should be a column in the Finder window headed Date Modified. Click that heading twice to sort the contents by date with the newest at the top. Please don't skip this step. Files that belong to an instance of VSearch will have the same modification time to within about one minute, so they will be clustered together when you sort the folder this way, making them easy to identify.

    Look inside the folder for files with a name of any of these forms:

              com.something.daemon.plist

              com.something.helper.plist

              com.something.net-preferences.plist

    Here something is a meaningless, random string of characters, which can be different in each instance of VSearch. So far it has always been an alphanumeric string without punctuation, such as "disbalance" or "thunderbearer."

    You could have more than one copy of the malware, with different values of something.

    There may also be one or more files with a name of this form:

               com.somethingelseUpd.plist

    where somethingelse may be a different meaningless string than something. Again, there may be more than one such file, with different values of somethingelse.

    Here's a typical example of a VSearch infection:

              com.disbalance.net-preferences.plist

              com.thunderbearerUpd.plist

    You will have files with names similar, but probably not identical, to these.

    If you feel confident that you've identified the above files, drag just those files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder window.

    2. Open this folder as in Step 1:

    /Library/LaunchAgents

    Move to the Trash any files with a name of the form

              com.something.agent.plist

    where something is one of the strings you found in Step 1. There may not be any such files.

    3. If you moved anything to the Trash in Step 1 and/or Step 2, restart the computer and empty the Trash.

    Don't delete the "LaunchAgents" or "LaunchDaemons" folder, or anything else inside either one, unless you know you have some other kind of unwanted software besides VSearch. The folders are a normal part of OS X. The terms "agent' and "daemon" refer to a program that starts automatically. That's not inherently bad, but the mechanism is sometimes exploited by malware attackers.

    4. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

              Safari Preferences... General

    and click

              Set to Current Page

    The malware is now permanently inactivated, as long as you never reinstall it. A few small files will be left behind, but they have no effect, and trying to find them all is more trouble than it's worth.

    5. If you didn't find the files or you're not sure about the identification, post what you found.

    If in doubt, or if you have no backups, change nothing at all.

    6. The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it. I don't recommend that you install the genuine "MPlayerX," because it's hosted on the rogue "SourceForge" website and is bundled with other malware.

    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates (OS X 10.10 or later)

    or

              Download updates automatically (OS X 10.9 or earlier)

    if it's not already checked.