VnonaR
Level 1 (0 points)

Q: No sound when i answer my phone

Hi I am having trouble with the sound on my phone, when i receive a call i cant hear the caller so have to put it on speaker and i can then hear them whats going on

iPhone 6 Plus, iOS 9.2.1

Posted on Jan 23, 2016 3:49 AM

Close
VnonaR

Q: No sound when i answer my phone

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jan 24, 2016 12:19 PM in response to VnonaR
    Community Specialists
    Jan 24, 2016 12:19 PM in response to VnonaR

    Hello VnonaR,

    If you are having issues with the receiver on your iPhone, take a look at the troubleshooting steps in this resource:

    If you can‘t hear a person on a call or voicemail or if the sound isn‘t clear on your iPhone

    Turn up the volume

    While you're on a call, adjust the volume with the volume buttons. Make sure that you can see the volume indicator on the screen when you press the volume buttons.

    Check the connections

    If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.

    1. Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
    2. Go to Settings > Bluetooth and turn off Bluetooth.

    Clear the receiver

    The iPhone receiver won't work properly if it's blocked or dirty.

    Follow these steps, testing after each:

    • Make sure nothing is blocking the receiver, such as a case or film.
      If you have a new iPhone, remove the plastic film on the front and back of the device.
    • Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    • While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.

    Check the receiver

    Follow these steps to see if the issue is with your receiver or your network:

    1. Open the Voice Memos app and record a short audio clip.
    2. Tap   in the upper-right corner of your screen to switch playback between the speaker and receiver.
    3. Tap   to play the voice memo through the receiver on your device.
    4. If you hear the voice memo and it sounds normal (without distortion, crackling, or static), there might be an issue with your carrier network or voicemail system. If you still hear no sound or poor quality sound, contact Apple Support.

    Restart and update

    1. Restart your iPhone and test again.
    2. If there's still no sound or poor sound quality, update to the latest version of iOS.

    Get more help

    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

     

    Last Modified: Oct 23, 2015

     

    Take care,