BradCalifornia15

Q: Why is my Iphone 6s saying that I used 44.59gb of documents and data when I haven't? Recently updated to iOS 9.2.1 and having problems.

I purchased the newest Iphone 6s with 64gb of storage in December. A couple of days ago I updated to iOS 9.2.1 and I got a notification the next day saying that my storage was almost full. I was shocked because I haven't even used half of the 64gb and before I updated to the most recent update everything was working fine. Also, on a side note game center is not working and when I try to open the app it is just a blank screen and when I go into to settings to click on the game center icon it doesnt even open.

 

Getting back to the storage problem, I didnt even use a lot of my storage up. Look at the photo for reference. This photo was taken after I updated.GetAttachment.aspx.jpe

 

So I am very confused right now with my phone and I only got it a month ago and this is already happening. It doesnt make sense for me to have only 4.84 gb free. I used 6.76 gb on apps, and I have 20 apps and I can understand that but where is this other 44gb coming from?

 

Why does it say that I used 44.59gb of documents and data when I haven't? Could this be a glitch due to updating to iOS 9.2.1?

iPhone 6s, iOS 9.2.1

Posted on Jan 24, 2016 3:02 PM

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Q: Why is my Iphone 6s saying that I used 44.59gb of documents and data when I haven't? Recently updated to iOS 9.2.1 and having prob ... more

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  • by Demo,

    Demo Demo Jan 24, 2016 3:19 PM in response to BradCalifornia15
    Level 10 (95,476 points)
    iPad
    Jan 24, 2016 3:19 PM in response to BradCalifornia15

    BradCalifornia15 wrote:

     

    So I am very confused right now with my phone and I only got it a month ago and this is already happening. It doesnt make sense for me to have only 4.84 gb free. I used 6.76 gb on apps, and I have 20 apps and I can understand that but where is this other 44gb coming from?

     

    Why does it say that I used 44.59gb of documents and data when I haven't? Could this be a glitch due to updating to iOS 9.2.1?

    Connect your phone to your computer's iTunes and see what the capacity bar at the bottom of the screen shows for storage. You may have a large amount of "other" data which could indicate a corrupt sync or a corrupt update. If you backed up with iTunes before you updated, try restoring from the backup.

     

    Take a look at Kappy's user tip.

    What is "Other" and What Can I Do About It?

  • by BradCalifornia15,

    BradCalifornia15 BradCalifornia15 Jan 24, 2016 3:24 PM in response to Demo
    Level 1 (10 points)
    Jan 24, 2016 3:24 PM in response to Demo

    It says 44.59gb of documents and data here's a photoimage.png

  • by Demo,

    Demo Demo Jan 24, 2016 3:33 PM in response to BradCalifornia15
    Level 10 (95,476 points)
    iPad
    Jan 24, 2016 3:33 PM in response to BradCalifornia15

    Sorry, you did state that and I missed it. Try this of you haven't done so already, force restart the phone and then look again.

     

    To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.

  • by BradCalifornia15,

    BradCalifornia15 BradCalifornia15 Jan 24, 2016 3:37 PM in response to Demo
    Level 1 (10 points)
    Jan 24, 2016 3:37 PM in response to Demo

    I just tried it and it didn't work

  • by Demo,

    Demo Demo Jan 24, 2016 3:39 PM in response to BradCalifornia15
    Level 10 (95,476 points)
    iPad
    Jan 24, 2016 3:39 PM in response to BradCalifornia15

    Did you backup the phone before you updated the iOS? If you backed up first, restore the backup. That might fix it.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 24, 2016 5:31 PM in response to BradCalifornia15
    Level 8 (37,992 points)
    Mac OS X
    Jan 24, 2016 5:31 PM in response to BradCalifornia15

    BradCalifornia15 wrote:

     

    I purchased the newest Iphone 6s with 64gb of storage in December. A couple of days ago I updated to iOS 9.2.1 and I got a notification the next day saying that my storage was almost full. I was shocked because I haven't even used half of the 64gb and before I updated to the most recent update everything was working fine. Also, on a side note game center is not working and when I try to open the app it is just a blank screen and when I go into to settings to click on the game center icon it doesnt even open.

     

    Getting back to the storage problem, I didnt even use a lot of my storage up. Look at the photo for reference. This photo was taken after I updated.

     

    So I am very confused right now with my phone and I only got it a month ago and this is already happening. It doesnt make sense for me to have only 4.84 gb free. I used 6.76 gb on apps, and I have 20 apps and I can understand that but where is this other 44gb coming from?

     

    Why does it say that I used 44.59gb of documents and data when I haven't? Could this be a glitch due to updating to iOS 9.2.1?

    Tap on the first "Manage Storage" and it will list every app and how much storage it is using. By tapping on an app it will show the allocation in Documents & Data for that app.

  • by BradCalifornia15,

    BradCalifornia15 BradCalifornia15 Jan 24, 2016 5:35 PM in response to Lawrence Finch
    Level 1 (10 points)
    Jan 24, 2016 5:35 PM in response to Lawrence Finch

    I did and it doesn't add up to 44.59gb

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jan 24, 2016 5:44 PM in response to BradCalifornia15
    Level 8 (37,992 points)
    Mac OS X
    Jan 24, 2016 5:44 PM in response to BradCalifornia15

    What does it add up to?

  • by ManSinha,

    ManSinha ManSinha Jan 24, 2016 5:47 PM in response to BradCalifornia15
    Level 6 (10,250 points)
    iPhone
    Jan 24, 2016 5:47 PM in response to BradCalifornia15

    It almost seems like you have corrupt data that is taking up space

    Did you read the article posted by Demo?

     

    You may want to

    Back up to iTunes

    Restore the phone as new

    Check to see what the storage is

    Then restore from backup

     

    If the problem recurs then you may have something corrupt in the backup

  • by BradCalifornia15,

    BradCalifornia15 BradCalifornia15 Jan 25, 2016 7:45 AM in response to Lawrence Finch
    Level 1 (10 points)
    Jan 25, 2016 7:45 AM in response to Lawrence Finch

    Here is the documents and data of all my apps. I don't think this would add up to 44gb

     

     

    36 kb

    40 kb

    564 mb

    28 kb

    235 mb

    44 kb

    254 mb

    16kb

    138mb

    19.4mb

    24.1 mb

    113mb

    4 mb

    28.1mb

    7.4 mb

    43.4 mb

    42.3 mb

    472 kb

    1.6 mb

    16 kb

    13.8 mb

    20.5mb

    3.7mb

    4.6mb

    3.8mb

    2 mb

    1.8mb

    1.2mb

    501kb

    12kb

  • by Demo,

    Demo Demo Jan 25, 2016 8:08 AM in response to BradCalifornia15
    Level 10 (95,476 points)
    iPad
    Jan 25, 2016 8:08 AM in response to BradCalifornia15

    At a quick look, that doesn't add up to 2GB of documents and data. Did you backup before you updated and did you try restoring that backup?

  • by Dineshsing,Helpful

    Dineshsing Dineshsing Jan 29, 2016 5:09 AM in response to BradCalifornia15
    Level 1 (5 points)
    Jan 29, 2016 5:09 AM in response to BradCalifornia15

    I've same problem on iPhone 6 after updating to iOS 9.2.1? Does anyone has any effective solution to this? Almost 21+GB chunk of data is being shown under "Documents & Data" in iTunes? Please help!

  • by BradCalifornia15,Apple recommended

    BradCalifornia15 BradCalifornia15 Jan 29, 2016 5:13 AM in response to Dineshsing
    Level 1 (10 points)
    Jan 29, 2016 5:13 AM in response to Dineshsing

    I Solved the problem. You have to reset your iPhone as new and that will fix the problem. I went to my Apple Store and they helped me.

  • by Eli Janney,

    Eli Janney Eli Janney Jan 29, 2016 6:10 AM in response to BradCalifornia15
    Level 1 (5 points)
    Jan 29, 2016 6:10 AM in response to BradCalifornia15

    I have a 128gb iPhone 6 and after updating to 9.2.1 I have the same problem. I deleted some long videos and I can actually watch it disappearing in the Storage settings. Something definitely wrong with the update

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