Ald835

Q: Car Play not working since 9.2.1 update.

I recently purchased a 2016 Honda Civic and car play was working just fine until I updated my iPhone 6 to iOS 9.2.1. When I plug in my device car play is not an option where it was before. I have tried resetting network settings, tried another cord, deleted the connection, re-paired it, still nothing. A friend who has 9.1 plugged their device in and it worked immediately giving me the option of car play and worked just fine. Can you guys please release a fix for this?? I love this feature and would like to continue to use it in my new car. HELP!!!

iPhone 6, iOS 9.2.1

Posted on Jan 24, 2016 6:05 PM

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Q: Car Play not working since 9.2.1 update.

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Jan 26, 2016 6:13 AM in response to Ald835
    Community Specialists
    Jan 26, 2016 6:13 AM in response to Ald835

    Hello Ald835,

    Thanks for using Apple Support Communities.

     

    I see from your post that your iPhone is not being recognized as a CarPlay device when connected to your car.  You've already done a good job troubleshooting this issue, but there are a few additional steps I'd like you to go through.

     

    Get help

    If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

    1. Make sure that Siri is turned on.
    2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
    3. If possible, connect your iPhone to a different USB port in your car.
    4. Try a different Lightning to USB cable. Make sure the cable is certified.
    5. Update to the latest version of iOS.
    6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

    Set up CarPlay to use with your iPhone

     

     

    Take care.

  • by hsmarchal,

    hsmarchal hsmarchal Jan 27, 2016 10:15 AM in response to alex_h1
    Level 1 (0 points)
    Jan 27, 2016 10:15 AM in response to alex_h1

    I am having the same issue with my brand new Volvo XC90 T8 (got it yesterday), and despite all of below, it still does not work.Only variant is that I have an iphone 5s, but also running 9.2.1.

    1. Siri is on

    2. Restarted both several times

    3. Car only has one usb port

    4. I have tried 3 different certified cables

    5. 9.2.1 is the latest iOS

    6. car left the dealer yesterday with the latest version of Carplay installed:  It was delivered from the factory in Sweden only last week.

     

    As previous post, I tried every combination of wifi/bluetooth on/off.  I was able to connect my wife's iphone 5c via USB which has not yet been updated to iOS 9.2.1.  The dealer did tell me that for some reason it would not connect via bluetooth, which has proven to be true.

     

    Odd, as in my General settings on my phone it shows the Carplay menu option, and it detects my Volvo and asks if I want to pair via USB or bluetooth.  Carplay also detects my phone and tries to connect, but then gives message "connection error" after a few seconds of trying to connect (phone even gets blue bar on top of screen showing carplay for a few seconds, like the same blue bar that shows for wifi hotspots, but then fails).

     

    Very frustrating

  • by Ald835,

    Ald835 Ald835 Jan 27, 2016 7:21 PM in response to alex_h1
    Level 1 (0 points)
    Jan 27, 2016 7:21 PM in response to alex_h1

    Hello alex_h1:

    The Honda software forCarPlay is up to date. I have tried everything on that list. I have tested it with different iPhones from 5s's - 6s's and every phone that has the recently updated 9.2.1 software,CarPlay isn't recognized. Will there be another update to correct this?

     

    Thank you.

  • by alex_h1,

    alex_h1 alex_h1 Jan 28, 2016 6:03 AM in response to Ald835
    Community Specialists
    Jan 28, 2016 6:03 AM in response to Ald835

    Hi Ald835,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

     

    Take care.

  • by Slickster77,

    Slickster77 Slickster77 Mar 1, 2016 8:12 PM in response to Ald835
    Level 1 (5 points)
    Mar 1, 2016 8:12 PM in response to Ald835

    Having same issue with CR'Apple devices.

    Let's examine the facts....

    IPhone/iPod works completely fine with both my wife's Honda and my Chevrolet before the 9.2.1 update.

     

    Immediately after the update..... wait for it.... Uh.. It STOPS WORKING ON BOTH VEHICLES!

     

    I wonder what could have happened??

     

    I have an idea... It's CR'APPLE's piece of crap update.

  • by Photog23,

    Photog23 Photog23 Sep 10, 2016 1:56 PM in response to Slickster77
    Level 1 (4 points)
    Sep 10, 2016 1:56 PM in response to Slickster77

    I Noticed on macrumors that everyone with "restrictions" should make sure that "carplay" is allowed under restrictions. Worked for me!