MarkStar0013
Level 1 (0 points)

Q: Mail 9.2 Connections to the server “p07-imap.mail.me.com” on the default ports timed out.

When using Mail 9.2 on my Macbook Pro (Early 2015) I receive the error:

Connections to the server “p07-imap.mail.me.com” on the default ports timed out.

About 10-20 min after I start using mail.

 

It only happens on my Macbook Pro.  I am not having the same behavior on my Mac Mini.

OS is El Capitan 10.11.2

 

To get it to work I have to restart my MacBook

 

Any ideas or suggestions?  This has been happening for a few months now and is getting frustrating.

 

I have tried adding and removing my iCloud account.  This has not respond the iss

MacBook Pro with Retina display, OS X El Capitan (10.11.2)

Posted on Jan 24, 2016 3:04 PM

by Linc Davis,Apple recommended
Linc Davis Linc Davis
Level 10 (208,037 points)
Applications
A:

There several possible causes for this issue:

1. The mail server is refusing connections.

2. Something in the network, such as your router, a proxy server, or your ISP, is blocking the connection.

3. Third-party software that you installed is blocking the connection.

4. The settings for the mail account are wrong.

You may be able to narrow down these possibilities by means of the following tests or observations:

A. If another device on the same network can send or receive mail through the same server at the same time with what you're sure are the same settings, that rules out everything except 3.

B. If the problem is intermittent (sometimes it works, sometimes not) and you're not changing anything, that rules out 3 and 4.

C. If you can always use the account when connected to a different network, but never on this network, that rules out everything except 2.

D. If you can never get or send mail from any device on any network, with the correct server settings according to the mail service provider, that rules out everything except 1.

Please post the results of as many of the above tests as you can run.

Posted on Jan 24, 2016 9:26 PM

Close
MarkStar0013

Q: Mail 9.2 Connections to the server “p07-imap.mail.me.com” on the default ports timed out.

  • All replies
  • Helpful answers

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jan 24, 2016 9:26 PM in response to MarkStar0013
    Level 10 (208,037 points)
    Applications
    Jan 24, 2016 9:26 PM in response to MarkStar0013

    There several possible causes for this issue:

    1. The mail server is refusing connections.

    2. Something in the network, such as your router, a proxy server, or your ISP, is blocking the connection.

    3. Third-party software that you installed is blocking the connection.

    4. The settings for the mail account are wrong.

    You may be able to narrow down these possibilities by means of the following tests or observations:

    A. If another device on the same network can send or receive mail through the same server at the same time with what you're sure are the same settings, that rules out everything except 3.

    B. If the problem is intermittent (sometimes it works, sometimes not) and you're not changing anything, that rules out 3 and 4.

    C. If you can always use the account when connected to a different network, but never on this network, that rules out everything except 2.

    D. If you can never get or send mail from any device on any network, with the correct server settings according to the mail service provider, that rules out everything except 1.

    Please post the results of as many of the above tests as you can run.

  • by MarkStar0013,

    MarkStar0013 MarkStar0013 Jan 25, 2016 5:28 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 25, 2016 5:28 AM in response to Linc Davis

    My Mac mini is on the same network and using the same IMAP settings.  (Mail does not allow you to change it using an iCloud set up email address).

     

    The only software installed on the Macbook is Office 2016 and Photoshop CS6 which is also installed on the Mac Mini.

     

    It also happens on my Macbook when I am on another network.  Same behavior.  10-20 min after Mail is launched this error starts.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jan 25, 2016 9:47 AM in response to MarkStar0013
    Level 10 (208,037 points)
    Applications
    Jan 25, 2016 9:47 AM in response to MarkStar0013

    Please triple-click the word "telnet" in the line below on this page to select the whole line:

    telnet p07-imap.mail.me.com 993

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

    You should almost instantly get three or more lines of output below what you entered, one of which is this:

    Escape character is '^]'.

    If there's no output within ten seconds, consider that a failure. If you get something different from the above, please post it in a reply. You can then quit Terminal.

  • by MarkStar0013,

    MarkStar0013 MarkStar0013 Jan 26, 2016 5:10 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 26, 2016 5:10 PM in response to Linc Davis

    I did that and it is connecting just fine:

     

    Marks-MacBook-Pro:~ mark$ date

    Tue Jan 26 17:55:17 MST 2016

    Marks-MacBook-Pro:~ mark$ telnet p07-imap.mail.me.com 993

    Trying 17.133.232.9...

    Connected to p07-imap.mail.me.com.akadns.net.

    Escape character is '^]'.

     

    I also enabled connection logging and and getting this:

     

    IMAP Connection log:

    Jan 26 17:44:51  Mail[5869] <Debug>: [iCloud] Operation finished: <IMAPFetchMailboxStatusOperation:0x7f98150a44e0> 13 mailboxNames: 8FFE963E-B86E-4F19-A9C8-70745269C0C2 <4 chars>, 20A994C2-266E-4A93-BEA1-D9BA0604AD71 <4 chars>, FA5844A3-6443-47D9-946B-AD3577EA0F62 <4 chars>, ACCF7A00-872A-4115-B195-B1C825A89B4D <7 chars>, 5653532C-13E0-447D-80A7-BE8A5D6948F7 <9 chars>, 3B118DE3-7851-42A8-898F-20B2E0310FCF <6 chars>, C98FA5B1-2AEF-441C-B2C0-D6C30102FB46 <8 chars>, 0631F6DD-6CAE-4808-9F02-3875571B2F78 <7 chars>, AB988884-4CD6-42F8-B574-8E5F9A3057F1 <7 chars>, Drafts, Sent, Trash, Junk, dataItems: 29

    Jan 26 17:54:51  Mail[5869] <Debug>: [iCloud] Account sync failed with error: Error Domain=NSPOSIXErrorDomain Code=60 "Operation timed out" UserInfo={NSHelpAnchor=string:isp set up network send problem connection, NSLocalizedDescription=The connection to the server “p07-imap.mail.me.com” on port 993 timed out.}

     

    Account Manager log

    Jan 26 17:54:55  Mail[5869] <Debug>: Connection error changed for account: <MFIMAPAccount: 0x7f9811xxxxxx> markxxxxxxxx@gmail.com p07-imap.mail.me.com (4046124F-67EA-4683-B6E5-D2E21316E43C)

     

    Which is really interesting since telneting works just fine still.


    I double checked firewall in Security and Privacy and it is off....I am really stumped here.

  • by MarkStar0013,

    MarkStar0013 MarkStar0013 Jan 26, 2016 5:11 PM in response to MarkStar0013
    Level 1 (0 points)
    Jan 26, 2016 5:11 PM in response to MarkStar0013

    sorry....my formatting did not work.....

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jan 27, 2016 5:40 PM in response to MarkStar0013
    Level 10 (208,037 points)
    Applications
    Jan 27, 2016 5:40 PM in response to MarkStar0013

    Please sign out of iCloud in its preference pane and see whether there's any change. No data will be removed from the servers, and you can retrieve it by signing back in. That said, you should always have a current archive of the data for safety's sake, even if you don't sign out.

    If you use iCloud Keychain, when you sign back in to iCloud follow one of the procedures described in this support article to set it up on an additional device.

  • by MarkStar0013,

    MarkStar0013 MarkStar0013 Jan 29, 2016 7:54 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 29, 2016 7:54 AM in response to Linc Davis

    Ok I have done this in the past and still had the issue.  I will try again and keep the thread posted.

     

    Also I just updated to OS X 10.11.3

  • by MarkStar0013,

    MarkStar0013 MarkStar0013 Jan 29, 2016 8:57 AM in response to MarkStar0013
    Level 1 (0 points)
    Jan 29, 2016 8:57 AM in response to MarkStar0013

    Ok...lasted an hour...exactly which I find interesting.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 30, 2016 1:47 PM in response to MarkStar0013
    Level 10 (208,037 points)
    Applications
    Jan 30, 2016 1:47 PM in response to MarkStar0013

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a general summary of what you need to do, if you choose to proceed:

    ☞ Copy a particular line of text to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

    5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

    You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

    6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

    8. Launch the built-in Terminal application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

    If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

        Test started
            Part 1 of 4 done at: … sec
            …
            Part 4 of 4 done at: … sec
        The test results are on the Clipboard.
        Please close this window.

    The intervals between parts won't be exactly equal, but they give a rough indication of progress.

    Wait for the final message "Please close this window" to appear. If you don't see it within about 15 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something. If you close the Terminal window while the test is still running, the partial results won't be saved and you'll have to start over.

    11. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

    13. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

    14. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by MarkStar0013,

    MarkStar0013 MarkStar0013 Jan 30, 2016 10:23 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 30, 2016 10:23 PM in response to Linc Davis

       1  Start time: 23:10:54 01/30/16

       2 

       3  Revision: 1472

       4 

       5  Model Identifier: MacBookPro12,1

       6  Boot ROM Version: MBP121.0167.B15

       7  System Version: OS X 10.11.3 (15D21)

       8  Kernel Version: Darwin 15.3.0

       9  Time since boot: 4 days 4:55

      10 

      11  FileVault 2

      12 

      13      FileVault is On.

      14 

      15  Energy impact, lifetime (relative)

      16 

      17      WindowServer (UID 88): 313.66

      18      kernel_task (UID 0): 185.64

      19      Terminal (UID 501): 21.82

      20      Microsoft Excel (UID 501): 18.54

      21 

      22  GPU usage, lifetime (ms/s)

      23 

      24      WindowServer (UID 88): 632.54

      25      kernel_task (UID 0): 359.14

      26 

      27  CPU usage, lifetime (ms/s)

      28 

      29      Terminal (UID 501): 183.92

      30 

      31  Memory (MB)

      32 

      33      kernel_task (UID 0): 1081

      34 

      35  Tunnel: Yes

      36 

      37  System caches/logs

      38 

      39      1.6 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

      40 

      41  Diagnostic reports

      42 

      43      2016-01-08 Microsoft Word hang

      44      2016-01-29 com.apple.WebKit.WebContent crash x2

      45 

      46  HID errors: 1

      47 

      48  Kernel log

      49 

      50      Jan 29 12:14:34 ASP_TCP asp_SetTCPQoS:  sock_settclassopt got error 57

      51      Jan 29 12:25:04 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e0724db11

      52      Jan 29 12:25:04 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

      53      Jan 29 12:25:04 ASP_TCP asp_SetTCPQoS:  sock_settclassopt got error 57

      54      Jan 29 13:18:19 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 2 on so 0x8408ac8e0724db11

      55      Jan 29 14:19:42 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8e05d1e281

      56      Jan 29 14:19:42 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

      57      Jan 29 14:19:42 ASP_TCP asp_SetTCPQoS:  sock_settclassopt got error 57

      58      Jan 29 14:21:25 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e05d1e281

      59      Jan 29 15:23:52 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8e05eca879

      60      Jan 29 15:23:53 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

      61      Jan 29 15:23:53 ASP_TCP asp_SetTCPQoS:  sock_settclassopt got error 57

      62      Jan 29 15:25:35 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e05eca879

      63      Jan 29 16:26:59 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8e093ec879

      64      Jan 29 16:27:00 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

      65      Jan 29 16:27:00 ASP_TCP asp_SetTCPQoS:  sock_settclassopt got error 57

      66      Jan 29 16:29:15 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8e093ec879

      67      Jan 29 17:47:33 ASP_TCP CancelOneRequest: cancelling slot 8 error 89 reqID 10 flags 0x9 afpCmd 0x10 so 0x8408ac8df8ed5d51

      68      Jan 29 17:47:33 AFP_VFS afpfs_MountAFPVolume:  GetServerParms failed 0x39

      69      Jan 29 17:47:33 AFP_VFS afpfs_mount: afpfs_MountAFPVolume failed for /Volumes/Data (error = 57)

      70      Jan 29 17:51:01 sync timed out: 60 sec

      71      Jan 29 18:54:47 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0x8408ac8df7a67da9

      72      Jan 29 18:54:47 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

      73      Jan 29 18:54:47 ASP_TCP asp_SetTCPQoS:  sock_settclassopt got error 57

      74      Jan 29 18:55:08 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0x8408ac8df7a67da9

      75 

      76  System log

      77 

      78      Jan 30 23:03:15 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      79      Jan 30 23:03:15 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      80      Jan 30 23:03:16 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      81      Jan 30 23:03:16 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      82      Jan 30 23:03:16 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      83      Jan 30 23:03:17 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      84      Jan 30 23:03:24 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      85      Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      86      Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      87      Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      88      Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      89      Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      90      Jan 30 23:03:31 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      91      Jan 30 23:03:33 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      92      Jan 30 23:03:33 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      93      Jan 30 23:03:35 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      94      Jan 30 23:03:41 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      95      Jan 30 23:07:12 Microsoft Excel: Stream 0x8028d600 is sending an event before being opened

      96      Jan 30 23:07:12 Microsoft Excel: Stream 0x8028d600 is sending an event before being opened

      97      Jan 30 23:09:44 apsd: MessageTracer: load_domain_prefix_whitelist:120: Missing default whitelist file: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Resources/Subm itDiagInfo.default.domains

      98      Jan 30 23:10:17 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 86 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

      99      Jan 30 23:10:32 SpotlightNetHelper: tcp_connection_tls_session_error_callback_imp 88 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    100      Jan 30 23:10:45 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

    101      Jan 30 23:10:45 symptomsd: -[NetworkAnalyticsEngine _writeJournalRecord:fromCellFingerprint:key:atLOI:ofKind:lqm:isFaulty:] Hashing of the primary key failed. Dropping the journal record.

    102      Jan 30 23:10:46 symptomsd: __73-[NetworkAnalyticsEngine observeValueForKeyPath:ofObject:change:context:]_block_invoke unexpected switch value 2

    103 

    104  launchd log

    105 

    106      Jan 26 18:14:57 com.apple.xpc.launchd.domain.system: Could not read path: path = //System/Library/LaunchDaemons/com.apple.stackshot.plist, error = 2: No such file or directory

    107      Jan 26 18:15:48 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

    108      Jan 26 18:16:01 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

    109      Jan 26 18:16:05 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.245, service = com.getdropbox.dropbox.loginhelper, error = 119: Service is disabled

    110      Jan 26 18:16:05 com.apple.xpc.launchd.user.domain.501.100006.Aqua: Could not import service from caller: caller = otherbsd.245, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

    111      Jan 26 18:16:17 com.apple.xpc.launchd.user.domain.248.100018.Aqua: Could not import service from caller: caller = otherbsd.386, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

    112      Jan 26 18:16:17 com.apple.xpc.launchd.user.domain.248.100018.Aqua: Could not import service from caller: caller = otherbsd.386, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

    113 

    114  System services loaded

    115 

    116      Adobe_Genuine_Software_Integrity_Service

    117      com.adobe.SwitchBoard

    118      com.adobe.fpsaud

    119      com.apple.logd

    120      - status: 1

    121      com.apple.watchdogd

    122      com.google.keystone.daemon

    123      com.microsoft.office.licensingV2.helper

    124 

    125  Login services loaded

    126 

    127      com.adobe.AAM.Scheduler-1.0

    128      com.google.keystone.system.agent

    129      com.hp.devicemonitor

    130      com.microsoft.OneDriveLauncher

    131      org.chromium.chromoting

    132 

    133  Contents of /Library/LaunchAgents/org.chromium.chromoting.plist

    134      - mod date: Oct 14 19:38:44 2015

    135      - size (B): 588

    136      - checksum: 1240520345

    137 

    138      <?xml version="1.0" encoding="UTF-8"?>

    139      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    140      <plist version="1.0">

    141      <dict>

    142      <key>Disabled</key>

    143      <false/>

    144      <key>Label</key>

    145      <string>org.chromium.chromoting</string>

    146      <key>LimitLoadToSessionType</key>

    147      <array>

    148      <string>Aqua</string>

    149      <string>LoginWindow</string>

    150      </array>

    151      <key>ProgramArguments</key>

    152      <array>

    153      <string>/Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh</string >

    154      <string>--run-from-launchd</string>

    155      </array>

    156      <key>RunAtLoad</key>

    157      <true/>

    158      </dict>

    159      </plist>

    160 

    161  Contents of /private/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist

    162      - mod date: Dec 19 21:19:39 2015

    163      - size (B): 423

    164      - checksum: 3469280363

    165 

    166      <?xml version="1.0" encoding="UTF-8"?>

    167      <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

    168      <plist version="1.0">

    169      <dict>

    170      <key>Command</key>

    171      <string>/Library/Application\ Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/switchboard.sh</string >

    172      <key>OnDemand</key>

    173      <false/>

    174      <key>ServiceName</key>

    175      <string>com.adobe.SwitchBoard.monitor</string>

    176      </dict>

    177      </plist>

    178 

    179  Contents of /private/etc/pam.d/chrome-remote-desktop

    180      - mod date: Jan  7 14:26:39 2016

    181      - size (B): 424

    182      - checksum: 3278862984

    183 

    184      auth       required   pam_deny.so

    185      account    required   pam_permit.so

    186      password   required   pam_deny.so

    187      session    required   pam_deny.so

    188 

    189  User login items

    190 

    191      iTunesHelper

    192      - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

    193      Dropbox

    194      - /Applications/Dropbox.app

    195 

    196  iCloud services

    197 

    198      MOBILE_DOCUMENTS

    199      PHOTO_STREAM

    200      CONTACTS

    201      CALENDAR

    202      REMINDERS

    203      BOOKMARKS

    204      NOTES

    205      KEYCHAIN_SYNC

    206      FIND_MY_MAC

    207 

    208  iCloud errors

    209 

    210      cloudphotosd 7

    211      comapple.CloudPhotosConfiguration 3

    212      cloudd 2

    213 

    214  Continuity errors

    215 

    216      sharingd 12

    217 

    218  Bad permissions: 11

    219 

    220  Data packages

    221 

    222      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    223      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    224      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    225      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    226      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    227      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    228      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    229      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    230      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    231      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    232      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    233      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    234      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    235      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    236      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    237      /Users/USER/Library/Mobile Documents/ZP9ZJ4EF3S~com~gingerlabs~Notability/Documents/

    238 

    239  Applications

    240 

    241      /Applications/LimeChat.app

    242      - net.limechat.LimeChat

    243      - Satoshi Nakagawa

    244      /Applications/Paprika.app

    245      - com.hindsightlabs.paprika.mac

    246      - misellito

    247      /Applications/PerfectTablePlan.app

    248      - com.oryxdigital.PerfectTablePlan

    249      - Oryx Digital Ltd

    250      /Applications/YNAB 4.app

    251      - com.ynab.YNAB4.LiveCaptive

    252      - Steine LLC

    253      /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

    254      - com.adobe.switchboard-2.0

    255      /Users/USER/Applications/Chrome Apps.localized/Default apdfllckaahabafndbhieahigkjlhalf.app

    256      - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf

    257      /Users/USER/Applications/Chrome Apps.localized/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

    258      - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo

    259      /Users/USER/Applications/Chrome Apps.localized/Default coobgpohoikkiipiblmjeljniedjpjpf.app

    260      - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf

    261      /Users/USER/Applications/Chrome Apps.localized/Default gbchcmhmhahfdphkhkmpfmihenigjmpp.app

    262      - com.google.Chrome.app.Default-gbchcmhmhahfdphkhkmpfmihenigjmpp

    263      /Users/USER/Applications/Chrome Apps.localized/Default pjkljhegncpnkpknbcohdijeoejaedia.app

    264      - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia

    265      /Users/USER/Applications/Chrome Apps.localized/app_list.app

    266      - com.google.Chrome.app.Default-app_list

    267      /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Default aohghmighlieiainnegkcijnfilokake.app

    268      - com.google.Chrome.app.Default-aohghmighlieiainnegkcijnfilokake-internal

    269      /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/Default apdfllckaahabafndbhieahigkjlhalf.app

    270      - com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf-internal

    271      /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

    272      - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

    273      /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/Default coobgpohoikkiipiblmjeljniedjpjpf.app

    274      - com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf-internal

    275      /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_gbchcmhmhahfdphkhkmpfmihenigjmpp/Default gbchcmhmhahfdphkhkmpfmihenigjmpp.app

    276      - com.google.Chrome.app.Default-gbchcmhmhahfdphkhkmpfmihenigjmpp-internal

    277      /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/Default pjkljhegncpnkpknbcohdijeoejaedia.app

    278      - com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia-internal

    279      /Users/USER/Library/Mobile Documents/com~apple~Automator/Documents/Slideshow.app

    280      - com.apple.automator.Slideshow

    281      /Users/USER/Library/Printers/Photosmart 7510 series.app

    282      - com.apple.print.PrinterProxy

    283 

    284  PrefPane

    285 

    286      /Library/PreferencePanes/Flash Player.prefPane

    287      - com.adobe.flashplayerpreferences

    288 

    289  Bundles

    290 

    291      /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/Flash Player.plugin

    292      - com.macromedia.FlashPlayer-10.4-10.5.plugin

    293      /Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin

    294      - com.adobe.CameraRaw

    295      - Adobe Systems, Inc.

    296      /Library/Internet Plug-Ins/AdobeAAMDetect.plugin

    297      - com.AdobeAAMDetectLib.AdobeAAMDetect

    298      - Adobe Systems, Inc.

    299      /Library/Internet Plug-Ins/AdobeExManDetect.plugin

    300      - com.AdobeExManDetectLib.AdobeExManDetect

    301      - Adobe Systems, Inc.

    302      /Library/Internet Plug-Ins/Flash Player.plugin

    303      - com.macromedia.Flash Player.plugin

    304      - Adobe Systems, Inc.

    305      /Library/ScriptingAdditions/Adobe Unit Types.osax

    306      - N/A

    307      /Users/USER/Library/Address Book Plug-Ins/SkypeABCaller.bundle

    308      - com.skype.SkypeABCaller

    309      /Users/USER/Library/Address Book Plug-Ins/SkypeABChatter.bundle

    310      - com.skype.SkypeABChatter

    311      /Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

    312      - com.skype.SkypeABDialer

    313      /Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

    314      - com.skype.SkypeABSMS

    315      /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.267/PepperFlashPlayer.plugin

    316      - com.macromedia.PepperFlashPlayer.pepper

    317      - Adobe Systems, Inc.

    318      /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/20.0.0.286/PepperFlashPlayer.plugin

    319      - com.macromedia.PepperFlashPlayer.pepper

    320      - Adobe Systems, Inc.

    321      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/widevine cdmadapter.plugin

    322      - N/A

    323 

    324  Library paths

    325 

    326      /Library/Application Support/Adobe/CS6ServiceManager/lib/CSXS-Installer-Hook.dylib

    327      /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.8.866/_platform_specific/mac_x64/libwidev inecdm.dylib

    328 

    329  App extensions

    330 

    331      com.getdropbox.dropbox.garcon

    332      com.microsoft.OneDrive-mac.FinderSync

    333      com.microsoft.onenote.mac.shareextension

    334 

    335  Modifications

    336 

    337      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/.__CodeSignature

    338      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/._PkgInfo

    339      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/._Info.plist

    340      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/MacOS/._AAM Registration Notifier

    341      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/._AAM.icns

    342      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/cs_CZ/._stringTable.zdct

    343      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/da_DK/._stringTable.zdct

    344      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/de_DE/._stringTable.zdct

    345      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_GB/._stringTable.zdct

    346      file added: /Applications/Utilities/Adobe Application Manager/LWA/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_US/._stringTable.zdct

    347      ...

    348      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/.__CodeSignature

    349      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/._Info.plist

    350      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/._PkgInfo

    351      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/MacOS/._adobe_licutil

    352      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/._adbe_licutil.icns

    353      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/English.lproj/._InfoPlist.stri ngs

    354      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/ar_AE/._ConnectionFAQ.h tml

    355      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/ar_AE/._LicenseFAQ.html

    356      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/ar_AE/._Main.zdct

    357      file added: /Applications/Utilities/Adobe Application Manager/LWA/adobe_licutil.app/Contents/Resources/OBLRes/bg_BG/._ConnectionFAQ.h tml

    358      ...

    359      file added: /Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/Current/.__CodeSignature

    360      file added: /Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/Current/._amtservices

    361      file added: /Applications/Utilities/Adobe Application Manager/LWA/amtservices.framework/Versions/Current/Resources/._Info.plist

    362      file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/.__CodeSignature

    363      file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/._asneu

    364      file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/Resources/._Info.plist

    365      file added: /Applications/Utilities/Adobe Application Manager/LWA/asneu.framework/Versions/Current/Resources/English.lproj/._InfoPlis t.strings

    366      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/.__CodeSignature

    367      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/._Info.plist

    368      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/._PkgInfo

    369      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/MacOS/._AAM Registration Notifier

    370      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/._AAM.icns

    371      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/cs_CZ/._stringTable.zdct

    372      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/da_DK/._stringTable.zdct

    373      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/de_DE/._stringTable.zdct

    374      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_AE/._stringTable.zdct

    375      file added: /Applications/Utilities/Adobe Application Manager/P6/AAM Registration Notifier.app/Contents/Resources/Dictionary/en_GB/._stringTable.zdct

    376      ...

    377 

    378  Non-loading kernel extensions

    379 

    380      /System/Library/Extensions/AppleOSXUSBNCM.kext

    381      - com.apple.driver.AppleOSXUSBNCM

    382      - Software Signing

    383 

    384  Installations

    385 

    386      OneDrive: 1/26/16, 6:13 PM

    387      Adobe Flash Player: 1/20/16, 8:53 AM

    388      Microsoft Outlook for Mac: 1/13/16, 11:59 AM

    389      Microsoft PowerPoint for Mac: 1/13/16, 11:59 AM

    390      Microsoft Excel for Mac: 1/13/16, 11:58 AM

    391 

    392  Elapsed time (sec): 281

  • by Linc Davis,

    Linc Davis Linc Davis Jan 31, 2016 6:31 AM in response to MarkStar0013
    Level 10 (208,037 points)
    Applications
    Jan 31, 2016 6:31 AM in response to MarkStar0013

    The test report shows that you haven't enabled Mail in the iCloud preference pane. Have you, in fact, done that?

     

    It also shows that you're connected to a VPN, or maybe a PPPoE tunnel. What happens when you don't connect to that tunnel?