LashenAm

Q: Forget my Secret Questions

i think i forgot my Secret Questions on My icloud acc Then i tried to change my pw but didn't remember i have the the answer but didn't work

Posted on Jan 24, 2016 12:34 AM

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Q: Forget my Secret Questions

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  • by joe_7399,

    joe_7399 joe_7399 Jan 25, 2016 10:48 AM in response to LashenAm
    Community Specialists
    Jan 25, 2016 10:48 AM in response to LashenAm

    Hi LashenAm,

     

    Thanks for using the Apple Support Communities!

     

    I understand that you need to reset the password for your Apple ID, but don’t remember the security question answers. We know that situations with usernames and passwords can be frustrating, but we are here to help!

     

    In this situation, it may be necessary to contact us directly so that we can assist you. Please use the information in the following article for guidance. 

     

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

     

    If you forgot the answers to your Apple ID security questions - Apple Support

     

    Best!