HT203512: iCloud: Account troubleshooting

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vandyfan00
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Q: I can sign into iCloud online, but not in iTunes. Help?

Everything works with my username and password - across devices, app store, web, etc. But iTunes will not work. It acts like i'm tying in the wrong password every single time. Any tips?

iPhone 5s, iOS 9.2.1

Posted on Jan 25, 2016 10:15 AM

by vandyfan00,Solvedanswer
vandyfan00 vandyfan00
Level 1 (0 points)
A:

Okay - guess Apple thinks this is obvious, but you add the passcode to the end of the password.

Perhaps their usability folks could add a spot for the passcode instead of adding to the end of the "password" field so its more obvious where to put it.

Posted on Jan 25, 2016 11:26 AM

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vandyfan00

Q: I can sign into iCloud online, but not in iTunes. Help?

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  • by vandyfan00,

    vandyfan00 vandyfan00 Jan 25, 2016 10:23 AM in response to vandyfan00
    Level 1 (0 points)
    Jan 25, 2016 10:23 AM in response to vandyfan00

    When in iTunes, i try to sign in.

    It says i need a verification code to sign in. But then it just shows the same apple id and password fields with what i entered. My phone buzzes for the passcode thing. But nothing changes on iTunes.

  • by vandyfan00,Solvedanswer

    vandyfan00 vandyfan00 Jan 25, 2016 11:26 AM in response to vandyfan00
    Level 1 (0 points)
    Jan 25, 2016 11:26 AM in response to vandyfan00

    Okay - guess Apple thinks this is obvious, but you add the passcode to the end of the password.

    Perhaps their usability folks could add a spot for the passcode instead of adding to the end of the "password" field so its more obvious where to put it.