ameliafromglasgow

Q: iPhone 5c won't end calls

Hi,

 

I have had my iPhone 5c (8gb) for approximately ten months.

 

The casing came away a few days ago and I took it into an Apple store where they fixed it for me.  I told the guy that the phone since had stopped me from ending calls property, but he said that it would be the calibration due to the casing coming away.

 

I didn't think much of it until I made a call on it again and it was still the same.

 

When I call, the screen starts to flicker (light then dark) and when I finish the call I can't end it using the screen.  I have to end using the power button.

 

Is there a way to fix this or is it a fault in the phone?

iPhone 5c

Posted on Jan 24, 2016 3:21 AM

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Q: iPhone 5c won't end calls

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  • by joe_7399,

    joe_7399 joe_7399 Jan 25, 2016 1:35 PM in response to ameliafromglasgow
    Community Specialists
    Jan 25, 2016 1:35 PM in response to ameliafromglasgow

    Greetings ameliafromglasgow,

     

    Thanks for using the Apple Support Communities!

     

    I understand that the casing had been coming apart on your iPhone 5c, which was repaired by an Apple Retail Store. During the time that the case was separated, you noticed an issue where you were unable to end the call by pressing the button to end the call on the display. If this problem wasn’t resolved by the repair on the iPhone, there are a couple of troubleshooting steps I would like you to work through. 

     

    First, close the Phone application completely. The following article explains this process. 

     

    Force an app to close in iOS - Apple Support

     

    After Phone has been closed, proceed with the instructions in the next article. 

     

    Check your touchscreen

    Make sure that your hands are clean and dry, then try these steps:

    1. If you have a case or screen protector on your device, try removing it.
    2. Clean the screen with a soft, slightly damp, lint-free cloth.
    3. Unplug your device.
    4. Restart your device. If you can't restart it, you can force restart your device.

    If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.

     

    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

     

    If the issue continues, please provide more information about the situation. Does this section of the touchscreen work as expected on the home screen or in other apps or is it isolated to only ending a call in the Phone app? 

     

    Have a great day!