reial

Q: enter key issues

Soo.. on a macbook I just bought, the enter key only work intermittently. I often have to press it 2 or three times to get it to work. this is really frustrating because aside from the enter key, I absolutely love this keyboard. Does anyone else have this problem? Is there a convenient way to fix this?

 

Thanks #^-^#

MacBook, OS X El Capitan (10.11.2)

Posted on Jan 22, 2016 9:56 AM

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Q: enter key issues

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  • by K Shaffer,

    K Shaffer K Shaffer Jan 25, 2016 2:43 PM in response to reial
    Level 6 (14,279 points)
    Desktops
    Jan 25, 2016 2:43 PM in response to reial

    Is the computer a new one recently purchased in retail, never used before?

     

    Or is the model new-to-you, and not covered by the complementary plan

    of 90-days support and one year service/repair?

     

    If the first item is true, did you buy the computer from an authorized reseller

    (that would not be an official Apple company retail store) ?

     

    If the computer were purchased from an official retail Apple Store or from

    the online official Apple Store, you have certain return possibilities that are

    not a given option from just an authorized reseller. Some of the independent

    resellers could exchange a new but defective computer for another new one;

    but some won't do that, or they may have you get it repaired under warranty.

     

    So where you bought it and from whom is one of the ways to figure out how

    to get this problem resolved. An Apple Store with Genius staff could look at

    the computer and diagnose the issue, perhaps offer a solution in the Store.

    If a retail Apple Store is in your area, they should be able to let you set an

    appointment to reserve a specific time for you to bring the MacBook in for

    an inspection and diagnostic. Even if you did not buy it there, for no charge.

     

    These are details that are important...!

  • by K Shaffer,

    K Shaffer K Shaffer Jan 25, 2016 3:26 PM in response to reial
    Level 6 (14,279 points)
    Desktops
    Jan 25, 2016 3:26 PM in response to reial

    There may be a DIY thing to try, but with the newer MacBook, MacBook Air,

    and MacBook Pro, the key-caps and spring parts underneath may be fixed

    or replaced by someone who has the correct parts and know-how.

     

    • Clean the keyboard of your MacBook (Retina, 12-inch, Early 2015) - Apple Support

     

     

     

    Or, if you have a warranty or other option with the original reseller or an

    official Apple Store, they can look into replacing those semi-defective

    key parts and hope that is all it needs. Otherwise, the top half of the

    bottom case (keys & case) are integrated, for lack of better description.

     

    • Apple - Find Locations - Country Selector:

    (for sales, service, training, etc)

    https://locate.apple.com/country

     

    You could use the Locator page if you aren't sure of other authorized

    service providers or official Apple Stores in your region or country...

    Some regions have more helpful independent or company owned

    locations than others; while some have almost none.

     

    Because those of us here who reply are mostly users-helping-users

    we don't have access to the resources that a retail official Store or an

    authorized Apple service provider has; nor can we tell your location.

     

    If your computer were a new-to-you but not new model, I could offer

    specific links to iFixit.com Mac repair guide or two... A new one is best

    handled through official channels since they should not need fixing.

     

    https://www.ifixit.com/Device/Retina_MacBook_2015  = see keyboard info+other

     

    Although I thought to be done with the earlier reply, I found a few links

    and my original post had timed-out; so here are these other ideas.

     

    Good luck & happy computing!

  • by K Shaffer,

    K Shaffer K Shaffer Jan 25, 2016 3:42 PM in response to K Shaffer
    Level 6 (14,279 points)
    Desktops
    Jan 25, 2016 3:42 PM in response to K Shaffer

    https://www.ifixit.com/Guide/Retina+MacBook+2015+Keyboard+Key+Replacement/44038

    https://www.ifixit.com/Guide/Retina+MacBook+2015+Keyboard+Key+Butterfly+Mechanism+Replacement/44040

     

    {Two more items (in iFixit guide included earlier) the time-out wouldn't let me enter are these

    and so you may be able to use these DIY along w/ Support article on cleaning the keyboard}

     

    Hopefully you had not given up after three days; if nothing else all these posts could be

    edited by hosts into much tidier paragraph, with links inter-spaced; to help any followers...