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All replies
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Helpful answers
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Jan 25, 2016 6:48 PM in response to vamshi3888by stedman1,Where was the phone purchased? If in certain Middle East countries, FaceTime is banned.
Check the model numbner at: Settings - General - About - Model = ???
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Jan 25, 2016 6:49 PM in response to vamshi3888by AJ397,It may not be available where you live. Use FaceTime with your iPhone, iPad, or iPod touch - Apple Support
"FaceTime isn’t available or might not appear on devices purchased or used in Saudi Arabia, United Arab Emirates, and Pakistan." - Copied from above article.
-AJ
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Jan 25, 2016 6:50 PM in response to vamshi3888by gail from maine,You undoubtedly purchased a phone that was manufactured for the UAE or other Middle East country where FaceTime is prohibited. You won't be able to get it on your device.
What is the model number of your phone?
Cheers,
GB