agershun

Q: I bought iPhone 6s without the contract. When I tried to activate it, I cannot, because "The SIM is not supported...". Apple support denies to help me even to say what company locked my new legally purchsed iPhone. What to do? I

I bought the new iPhone 6s at Target Store without the contract. When I put my SIM card, iPhone infomed me that it can no be activated,

The phone is new, legal, covered by Apple's warranty accroding it's database.

 

I called to Apple support two times, they said that it was locked by someone, but even can not say the name of the company, who locked it and why.

 

So, Apple support just reccomended me nothing. NOTHING! They even did not provide me the name of the manager who can help me in such situation.

 

I called to T-Mobile, thay said that they didnot lock this device.

ATT even did not answer on all my requests.

 

Now I got dead  gold iBrick. What to do?

 

PS. I am totally disappointed with Apple policies and it's support. It is terrible that the company with such brilliant products has such terrible attention to it's legal customers.

iPhone 6s

Posted on Jan 22, 2016 3:01 AM

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Q: I bought iPhone 6s without the contract. When I tried to activate it, I cannot, because "The SIM is not supported...". Apple suppo ... more

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  • by KiltedTim,

    KiltedTim KiltedTim Jan 26, 2016 7:25 AM in response to agershun
    Level 9 (56,005 points)
    Mac OS X
    Jan 26, 2016 7:25 AM in response to agershun

    You are calling the carriers US numbers, right? If you're calling T-Mobile in a country other than the US, they are NOT going to be able to do anything, or probably even see the IMEI in their database. The carriers operate as separate companies in different countries.

  • by agershun,

    agershun agershun Jan 26, 2016 7:29 AM in response to KiltedTim
    Level 1 (0 points)
    Jan 26, 2016 7:29 AM in response to KiltedTim

    Yes I think I called to T-Mobile US. I will check the number (it should be US) before I will call them again.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 26, 2016 8:06 AM in response to agershun
    Level 9 (56,005 points)
    Mac OS X
    Jan 26, 2016 8:06 AM in response to agershun

    Here's the rub. If you bought a T-Mobile iPhone from Target, but did not activate it on T-Mobile, they will not have a record of it. In order to get it unlocked by T-Mobile in the US, you will have to sign up for service, activate the phone on their network, and pay for at least 40 days of service. Only then will they consider, unlocking it.

  • by agershun,

    agershun agershun Jan 26, 2016 12:20 PM in response to agershun
    Level 1 (0 points)
    Jan 26, 2016 12:20 PM in response to agershun

    Current update:

     

    It was T-Mobile. They locked iPhone even it was on prepaid plan and it was purchased from another source.

    The person to whom I called first time ten days ago gave me wrong information, but today I chatted again with T-Mobile support, and they recognized the phone and asked me to add another fifty dollars to prepaid account to start the unlocking procedure.

    Now they asked for two days to proceed my request.

     

     

  • by LACAllen,

    LACAllen LACAllen Jan 26, 2016 2:08 PM in response to agershun
    Level 5 (5,224 points)
    iCloud
    Jan 26, 2016 2:08 PM in response to agershun

    Apology accepted.

     

    >>> <<<

     

    See... it's not always Apple's fault.

  • by agershun,

    agershun agershun Jan 26, 2016 6:39 PM in response to LACAllen
    Level 1 (0 points)
    Jan 26, 2016 6:39 PM in response to LACAllen

    Ha-ha-ha, this is not the happy end yet!

    T-Mobile sent me a letter, that they unable to unlock the phone.

    After one more chat with support they still can not understand why their unlocking system cannot proceed the request.

    I am still waiting for another attempt from their technicians team.

     

    So, all this locking/unlocking idea and infrastructure is awful. Who was the creator of it?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 26, 2016 6:51 PM in response to agershun
    Level 9 (59,044 points)
    iPhone
    Jan 26, 2016 6:51 PM in response to agershun

    agershun wrote:

     

     

    So, all this locking/unlocking idea and infrastructure is awful. Who was the creator of it?

    The cellular carriers.

  • by Csound1,

    Csound1 Csound1 Jan 27, 2016 5:48 AM in response to agershun
    Level 9 (50,871 points)
    Desktops
    Jan 27, 2016 5:48 AM in response to agershun

    T-Mobile (in your case(

  • by agershun,

    agershun agershun Jan 27, 2016 5:59 AM in response to Csound1
    Level 1 (0 points)
    Jan 27, 2016 5:59 AM in response to Csound1

    Thank you!  Yesturday I reactivated the phone and check General > Options >Carrier field according your suggestions. It was  T-Mobile.

     

    But honestly, I am still not sure in that... Even T-Mobile is the carrier (this is 100% true), I am still worrying if there is another source of the problem or another member of this show.

     

    Now I am waiting for new T-Mobile answer or solution of the problem (they promised me to answer in 2 days). I very hope they will help

  • by agershun,

    agershun agershun Jan 28, 2016 10:08 AM in response to agershun
    Level 1 (0 points)
    Jan 28, 2016 10:08 AM in response to agershun

    THE HAPPY END!

     

    Guys, thank you for your help!

  • by Csound1,

    Csound1 Csound1 Jan 28, 2016 10:15 AM in response to agershun
    Level 9 (50,871 points)
    Desktops
    Jan 28, 2016 10:15 AM in response to agershun

    iPhone warranties are not international, they are valid only in the country of purchase.

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