maryannfoster

Q: Safari crashes in El Capitan

Since upgrading to El Capitan, Safari is crashing without opening web sites.  Chrome is working.  Have reinstalled OS twice without a change.

Posted on Oct 4, 2015 2:15 PM

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Q: Safari crashes in El Capitan

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 4, 2015 2:27 PM in response to maryannfoster
    Level 10 (122,107 points)
    Apple Music
    Oct 4, 2015 2:27 PM in response to maryannfoster

    See if you can do this before Safari crashes.

     

    From your Safari menu bar click Safari > Preferences then select the Privacy tab then click:  Remove All Website Data


    Quit then relaunch Safari to test.


    If that didn't help, see if you can troubleshoot Safari extensions and third party plug-ins.


     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Uninstall one extension at a time then quit and relaunch Safari to test.

     

     

    If it's not an extensions issue, try troubleshooting third party plug-ins.

     

    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow Plug-ins.. Quit and relaunch Safari to test.

     

    If that made a difference, instructions for troubleshooting plugins here.

  • by mick2001,

    mick2001 mick2001 Nov 17, 2015 8:30 AM in response to maryannfoster
    Level 1 (12 points)
    iPad
    Nov 17, 2015 8:30 AM in response to maryannfoster

    Same issue since upgrading to El Capitan on a new computer, constant crashes and beach balls, and inability to click on links without a beach ball in far too m any instances. I have no extensions, so the issue is with Apple, not someone else I would think.

  • by JulseyUK,

    JulseyUK JulseyUK Dec 8, 2015 5:31 AM in response to mick2001
    Level 1 (0 points)
    Dec 8, 2015 5:31 AM in response to mick2001

    I have had the same problem. Tried lots of suggestions with no success. I decided to update Flashplayer and Silverlight. This seems to have resolved the problem for me.

  • by Norman Duke,

    Norman Duke Norman Duke Dec 9, 2015 5:52 PM in response to JulseyUK
    Level 1 (5 points)
    iPad
    Dec 9, 2015 5:52 PM in response to JulseyUK

    Same problem, did all the recommended stuff. Still seeing the spinning ball.

  • by lexus2510,Helpful

    lexus2510 lexus2510 Jan 27, 2016 2:25 AM in response to maryannfoster
    Level 1 (5 points)
    Jan 27, 2016 2:25 AM in response to maryannfoster

    open safari > preferences > search > disable "included Safari Suggestions"

     

     

    Should fix this issue !

     

     

    Kind regards

  • by borntobewild,

    borntobewild borntobewild Jan 27, 2016 2:38 AM in response to lexus2510
    Level 1 (0 points)
    Jan 27, 2016 2:38 AM in response to lexus2510

    That's it! It works for me.

    I don't know what kind of consequences I'll have for disabling the "included Safari Suggestions" option, but it has fixed the issue for now.

    So thank you very much, lexus2510.

    All the best.

  • by lexus2510,

    lexus2510 lexus2510 Jan 27, 2016 2:44 AM in response to borntobewild
    Level 1 (5 points)
    Jan 27, 2016 2:44 AM in response to borntobewild

    OSX:  open safari > preferences > search > disable "included Safari Suggestions”.

    Privacy > click “remove all websitedata.

     

    iOS: settings > disable Safari-suggestions.

    Scroll down > click “remove history and websitedata.

  • by lexus2510,

    lexus2510 lexus2510 Jan 27, 2016 2:52 AM in response to maryannfoster
    Level 1 (5 points)
    Jan 27, 2016 2:52 AM in response to maryannfoster

    OSX:  open safari > preferences > search > disable "included Safari Suggestions”.

    Privacy > click “remove all websitedata.

     

    iOS: settings > disable Safari-suggestions.

    Scroll down > click “remove history and websitedata.

  • by fabricevh,

    fabricevh fabricevh Jan 27, 2016 3:07 AM in response to maryannfoster
    Level 1 (0 points)
    Jan 27, 2016 3:07 AM in response to maryannfoster

    same to me but with the lexus2510 solution (OSX:  open safari > preferences > search > disable "included Safari Suggestions”.) it seems working

  • by barrybarl,

    barrybarl barrybarl Jan 27, 2016 6:17 AM in response to mick2001
    Level 1 (0 points)
    Jan 27, 2016 6:17 AM in response to mick2001

    I too have had the beach ball appearing on numerous occasions since updating to Captain.

    Today I updated the latest patch and safari now crashes , not let me type in web addresses this is on my mac but also my iPad and I don't use the cloud at all.

    Apple please sort this asap how can you release updates without being fully tested

  • by barcapat,

    barcapat barcapat Apr 1, 2016 2:59 AM in response to maryannfoster
    Level 1 (5 points)
    Mac OS X
    Apr 1, 2016 2:59 AM in response to maryannfoster

    Update: Have now fixed it, using the info on this page If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support and following the info in 'Remove Internet plug-ins and other add-ons'

     

    I'm now on latest OSX 10.11.4 and Safari crashes as soon as I open it.

     

    This was also happening in the previous version OSX 10.11.3 - I was hoping the upgrade to 10.11.4 might fix it, but no change.

  • by elastic,

    elastic elastic Apr 19, 2016 12:47 AM in response to barcapat
    Level 1 (9 points)
    Mac OS X
    Apr 19, 2016 12:47 AM in response to barcapat

    I have tried that but sadly for me it didn't work. disabling plugins hasn't mad a difference.