Q: Problem playing a downloaded album
I revently purchaed The Very Best of the Byrds album through iTunes store but 13 of the 25 tracks won't pllay. the message file cannot be found is displayed. anyone got any ideas on resolving this short of a new purchase?
Posted on Jan 24, 2016 4:36 AM
Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken tracks from your iTunes library (but do not hide from iCloud), close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading click the small download activity widget beside the search box and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085: iTunes in the Cloud and iTunes Match Availability
HT2519: Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2
Posted on Jan 27, 2016 7:16 AM
