HT202152: Mac App Store: Frequently Asked Questions (FAQ)

Learn about Mac App Store: Frequently Asked Questions (FAQ)
Wardy22

Q: I inadvertently bought an app I do not want or need. Is there a way to have it returned?

I inadvertently bought an app I do not want or need. Is there a way to have it returned?

iMac, OS X El Capitan (10.11)

Posted on Jan 27, 2016 7:55 AM

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Q: I inadvertently bought an app I do not want or need. Is there a way to have it returned?

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  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Jan 27, 2016 8:01 AM in response to Wardy22
    Level 9 (78,198 points)
    iTunes
    Jan 27, 2016 8:01 AM in response to Wardy22

    The official position is that all purchases are final - after all, you can hardly return it unused. If you contact Support and explain the situation they may agree to refund you as a one-off concession (though normally it's done if kids have purchased an app without permission, or someone has made a mistake, rather than just changing their mind); please be aware that they are under absolutely no obligation to do so. Go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.