drew285

Q: Emails not being sent from my IPad even though they are received within my hotmail account. Always says incorrect account name and/or password even though I know they are correct in "settings". Can anyone help?

Emails not being sent from my IPad even though they are received within my hotmail account. Always says incorrect account name and/or password even though I know they are correct in "settings". Can anyone help?

iPad Air, iOS 9.2.1

Posted on Jan 27, 2016 2:04 PM

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Q: Emails not being sent from my IPad even though they are received within my hotmail account. Always says incorrect account name and ... more

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  • by braden85,

    braden85 braden85 Jan 28, 2016 12:24 PM in response to drew285
    Community Specialists
    Jan 28, 2016 12:24 PM in response to drew285

    Hi drew285,

     

    I see that you are experiencing some issues with Mail on your iOS device. I have an article for you that will help you troubleshoot this issue, and it can be found right here:

    "Username or password is incorrect" with POP3 account

    Before you check your email on your iOS device, close any other email programs and webmail sites that you have open on other computers. POP3 accounts communicate with one mail client at a time. If more than one mail client tries to connect at the same time, you might see a user name or password error.

    To see if your account is a POP3 account, use the Mail Settings Lookup tool or follow these steps on your iOS device:

    1. Go to Settings > Mail, Contacts, Calendars and choose your account.
    2. Look for the label POP Account Information.

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

    https://support.apple.com/en-us/HT201419

     

    Thanks for coming to the Apple Support Communities!