MCHOMER354

Q: unable to deliver messages in messager.

When I try and respond to a message in messenger it tells me message not delivered,do not know what to do or how to fix it.

MacBook Air (13-inch, Early 2014), iOS 9.2.1

Posted on Jan 28, 2016 7:06 AM

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Q: unable to deliver messages in messager.

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  • by Linc Davis,

    Linc Davis Linc Davis Jan 28, 2016 7:56 AM in response to MCHOMER354
    Level 10 (207,963 points)
    Applications
    Jan 28, 2016 7:56 AM in response to MCHOMER354

    Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.

    1. Open the Messages preferences window and select the Accounts tab. On the left is a list of the messaging accounts that you've defined. Select iMessage. Make sure that the Apple ID shown is valid. If it is, check the box marked

              Enable this account

    if it's not already checked.

    2. Sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage, you must generate an application-specific password and enter it when prompted. Test.

    Note: iMessage and iCloud are not the same, even if you use the same Apple ID for both. You must sign out of iMessage, not iCloud.

    3. Take this step if you have an iPhone linked to the same Apple ID as the Mac.

    Follow the instructions in this support article, under the heading

              To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch

    If text forwarding is already enabled on the phone, disable it and then re-enable it.

    Quit and relaunch Messages on the Mac.

    Credit for this observation to ASC member Apple Advocate.

    4. There may be a problem with the Apple ID account.

    Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.