MichellaSarah

Q: My photo albums suddenly mixed up?

hi there!

 

I was wondering if anyone else is having this problem: i have around 10-15 different albums in my photo's on Iphone 4s and Ipad 3, but recently (i think it started after the latest software update) my albums got completley mixed up. Pictures appeared in albums that they didn't belong, some albums got duplicates and albums that i'd deleted a long time ago suddenly appeared!

 

when i synchronized the devices, everything was back to normal, but then some weeks later, it happened again, and now it's happened again for the fourth time. It's really annoying.

 

Any advice?

 

Many thanks!

iPhone 4S, iOS 8.1.2

Posted on Jan 14, 2015 12:34 PM

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Q: My photo albums suddenly mixed up?

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  • by BasVedder,

    BasVedder BasVedder Sep 25, 2015 4:48 AM in response to MichellaSarah
    Level 1 (0 points)
    Sep 25, 2015 4:48 AM in response to MichellaSarah

    Same issue here. Have a number of folders with pictures. No subfolders because that definitely makes a mess.

    Afree every iOS update, even the small ones like 9.0.1, albums will be completed mixed up on the iPhone. Albums appear twice, photos from other albums appear in random albums.

     

    Only way to resolve is, resync pictures.

     

    my guess: every update makes a mess of the cached information of albums and pics.

  • by urbanart.berlin,

    urbanart.berlin urbanart.berlin Jan 28, 2016 9:22 AM in response to MichellaSarah
    Level 1 (0 points)
    Jan 28, 2016 9:22 AM in response to MichellaSarah

    it is another bug of an apple-app which makes me fed up with apple these days... don't give your customers any beta-versions please!

    ok I tried this:

    on the top you find the slider to change the size of the pictures in your album. when you put this to the left end (pictures as small as possible) the app mixes all your photos. try a middle position and all your photos are looking as they are in the library.

    I don't know if this works on other systems.

    thanks apple. again...

  • by elcpu,

    elcpu elcpu Jan 28, 2016 9:51 AM in response to MichellaSarah
    Level 6 (16,265 points)
    Photos for Mac
    Jan 28, 2016 9:51 AM in response to MichellaSarah

    Same thing here. In fact, I have had an open case with AppleCare for a year now on this issue to no avail. Every single time I update my iPad and lately my iPhone, the Albums I have synced through iTunes get trashed, i.e, multiple copies of the Albums appear in Photos with pointers (not actual pictures) to the original pictures. I have documented this bug many times, had my iPad replaced by AppleCare, Retored the iPad to New and set it up from scratch, etc., etc., all to no avail. The only solution is to resync with no Albums selected and then resync again with the original Albums. The iPhone which never had a problem with the pictures before did the same with the last update, 9.2.1, with the same pictures that never created the problem before. I have tried updates OTA and through iTunes but nothing helps this issue. I have even stripped the synced pictures of all metadata (with 3rd party software) to make sure the metadata was not the issue. This did not help either. Resyncing is no big deal but just an unnecessary step to updating for me. Also I have cleared the iTunes cache, on a PC by deleting the iPod Photo Cache (iPod is correct, not iPad). No help either. I have synced with my MacBook Pro but also of no help. Clearly a bug. AppleCare has escalated my case to Engineering but they are stumped, Level 2 says.

     

    You mentioned that it has happened to you for the fourth time. It has happened to me for many more, since late 2014 with every single iOS update since. And yes it is annoying. Glad that you reported this. I will call AppleCare again tomorrow...

  • by iSalo,

    iSalo iSalo Mar 21, 2016 1:44 PM in response to elcpu
    Level 1 (0 points)
    iPhone
    Mar 21, 2016 1:44 PM in response to elcpu

    I have the same problem too, many years and I have tried everything but nothing helps.

    I had win7 and iphone 4s 5 and now I have iPhone 6 a new instalation of win10...

    Any advice ?

  • by elcpu,

    elcpu elcpu Mar 21, 2016 1:53 PM in response to iSalo
    Level 6 (16,265 points)
    Photos for Mac
    Mar 21, 2016 1:53 PM in response to iSalo

    Thanks for your post. Unfortunately I do not have a solution. My advice would be to call AppleCare, open a Case, and go from there. Better chance for Apple to "fix" it if those having the same problem report it....  good luck.