HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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All replies
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Helpful answers
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Jan 28, 2016 10:51 AM in response to Fbinthalshaikhby razmee209,★HelpfulFbinthalshaikh wrote:
Hi. I have been trying to back up my phone through laptop. I use Windows 7. It's asking for a password when I try to backup but u don't remember putting any password. Is there anyway to restore it or to change the password if I have put any? thank u
No there is no way to change or restore the password, if you don't know the encryption.
The only thing you can do is restore the phone as new.
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Jan 28, 2016 10:53 AM in response to razmee209by Fbinthalshaikh ,Thank you so much. Can you please help me with something else? I want to restore my old backup up. But when I try to do so itunes only shows the recent backup which I just did. Is there some way that I can restore my old backup? Please
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Jan 28, 2016 10:55 AM in response to Fbinthalshaikhby razmee209,Fbinthalshaikh wrote:
Thank you so much. Can you please help me with something else? I want to restore my old backup up. But when I try to do so itunes only shows the recent backup which I just did. Is there some way that I can restore my old backup? Please
No, iTunes only keeps one backup. The recent backup overwrote the old backup.