HT204621: Troubleshooting wireless mouse and keyboard issues

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Lady Suze
Level 1 (7 points)

Q: The curser on my mac pro will not respond to the commands to open a page or select anything.  Any suggestions

I am using a Mac Pro and had problems with my curser not responding to commands.  I had not upgraded from Maverick.  I called apple and the first step was to upgrade to El Capitan 10.11.3.  I did that and still have the problem where the curser will not respond to commands intermittently.  It will stop unexpectedly and restart unexpectedly.  Any suggestions?

Posted on Jan 28, 2016 8:00 PM

by Lady Suze,Apple recommended
Lady Suze Lady Suze
Level 1 (7 points)
A:

The answer was I had a magic mouse in my backpack that had accidentally turned on.  The blue tooth was interfering with my track pad.  I felt like an idiot but not as bad as the guy at the genius store who diagnosed a track pad that is lower than it should be and that was the issue.  Another senior rep took a second look as they thought they had to send it off to be repaired.  I was glad it did not have to get shipped.  Live and learn.  I was the second one that day with the same issue.  Posted for others to find the solution.  I thank you for the reply!

Posted on Jan 30, 2016 9:06 PM

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Lady Suze

Q: The curser on my mac pro will not respond to the commands to open a page or select anything.  Any suggestions

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  • Helpful answers

  • by lllaass,Helpful

    lllaass lllaass Jan 30, 2016 9:02 PM in response to Lady Suze
    Level 10 (188,104 points)
    Desktops
    Jan 30, 2016 9:02 PM in response to Lady Suze

    Try another mouse/pointing device.

    Does it work in Safe Mode?

    OS X: What is Safe Boot, Safe Mode?

  • by Lady Suze,Apple recommended

    Lady Suze Lady Suze Jan 30, 2016 9:06 PM in response to lllaass
    Level 1 (7 points)
    Jan 30, 2016 9:06 PM in response to lllaass

    The answer was I had a magic mouse in my backpack that had accidentally turned on.  The blue tooth was interfering with my track pad.  I felt like an idiot but not as bad as the guy at the genius store who diagnosed a track pad that is lower than it should be and that was the issue.  Another senior rep took a second look as they thought they had to send it off to be repaired.  I was glad it did not have to get shipped.  Live and learn.  I was the second one that day with the same issue.  Posted for others to find the solution.  I thank you for the reply!

  • by kahjot,Helpful

    kahjot kahjot Feb 4, 2016 6:27 PM in response to Lady Suze
    Level 4 (1,342 points)
    Desktops
    Feb 4, 2016 6:27 PM in response to Lady Suze

    Lady Suze wrote:

     

    I am using a Mac Pro and had problems with my curser not responding to commands.  I had not upgraded from Maverick.  I called apple and the first step was to upgrade to El Capitan 10.11.3.  I did that and still have the problem where the curser will not respond to commands intermittently.  It will stop unexpectedly and restart unexpectedly.  Any suggestions?

     

    Seriously, that was what they told you to do when you described the cursor problem? That's a ridiculous response. Was this actually a tech support person who told you you needed to upgrade?

  • by Lady Suze,

    Lady Suze Lady Suze Feb 4, 2016 6:28 PM in response to kahjot
    Level 1 (7 points)
    Feb 4, 2016 6:28 PM in response to kahjot

    Yes it was an apple rep that had me upgrade.