mogzilla

Q: Missing artwork after upgrading to iOS 8.4

Having updated my iPhone 5S to iOS 8.4, all the artwork for my music has disappeared on the new Music app except for the few tracks I've bought from iTunes. Anyone else having the same issue and have a way to get my artwork back onto my phone?

iPhone 5s, iOS 8.4

Posted on Jun 30, 2015 1:12 PM

Close

Q: Missing artwork after upgrading to iOS 8.4

  • All replies
  • Helpful answers

first Previous Page 4 of 4
  • by Frozo,

    Frozo Frozo Jan 26, 2016 7:10 PM in response to MichaloM
    Level 2 (274 points)
    iTunes
    Jan 26, 2016 7:10 PM in response to MichaloM

    Add iOS 9 to that list! I can't believe this is STILL not fixed! Years! I've had the same problem many times. i never turned on Apple Music service on this phone (made that mistake on my last phone and it caused havoc on my library!) I had just put on my music for the first time on this phone only 2 weeks ago and ladt night more than half the album art was gone.

     

    Whybis this so hard to fix?! The only answer seems to be delete music and add again. Like someone else said, I too have 20,000 songs that need to doe sample to 128K. The good news is that the sync this time took only hours as opposed to days. I guess they fixed something at least.

  • by sxc5678,

    sxc5678 sxc5678 Jan 29, 2016 2:36 AM in response to Frozo
    Level 1 (4 points)
    iPhone
    Jan 29, 2016 2:36 AM in response to Frozo

    You recently updated to iOS 9.2.1 I presume?  I experienced the same thing after updating my iPhone 6+...

     

    Amazing a "minor release", which brings no visible improvement manages to creates such chaos...

     

    As for the iCloud Music Library, I also turned it off after it completely messed up my library when it was first introduced (I still have an Apple Music subscription; thankfully that works ok w/o the Music Library).  I was willing to give it one more chance and spent over an hour on messaging, then on the phone with Apple Care in November to ask them to reset my iCloud music library as this is supposed to be possible per this support article.  Two months later I'm still waiting on their support escalation to get back to me...

  • by Frozo,

    Frozo Frozo Jan 29, 2016 9:10 AM in response to mogzilla
    Level 2 (274 points)
    iTunes
    Jan 29, 2016 9:10 AM in response to mogzilla

    OK, I think I have some big help here.. it certainly made my life easier. I can't stop it from happening but when it does, this fix is massively better than deleting all your music and re-importing. Took me about 5 minutes to fix/sync for 20,000 songs.

     

    Just simply delete everything inside your album artwork cache folder. ~Users/username/Music/iTunes/Album Artwork/Cache/

     

    It forces the iPhone to relink all the correct album art from your iTunes app to your phone.

     

    Important step: After deleting the cache, open iTunes and view in Album View. Then scroll through all your albums, which forces the art back into the cache. I'd go up and down a few times to make sure they're all back.

     

    Then sync your iPhone. You'll see the added step where iTunes is copying over all your album art. Everything should now be back to the way it was.

  • by Al-kashrie,

    Al-kashrie Al-kashrie Feb 27, 2016 6:28 AM in response to mogzilla
    Level 1 (16 points)
    Notebooks
    Feb 27, 2016 6:28 AM in response to mogzilla

    here is my solution,i don't know why it worked but i think it is already downloaded in your iPhone's database or your itunes database.

    • delete your music in your iPhone (wrong album artwork only)
    • open itunes in your PC/Mac
    • connect your iPhone to your PC/Mac (if itunes auto sync is on, disconnect your PC/Mac internet first before you connect your iPhone in your PC/Mac)
    • disconnect your PC/Mac internet
    • sync your iPhone
  • by Frozo,

    Frozo Frozo Feb 27, 2016 6:40 AM in response to Al-kashrie
    Level 2 (274 points)
    iTunes
    Feb 27, 2016 6:40 AM in response to Al-kashrie

    Al-kashri,

     

    Maybe you missed my fix? Deleting your music is completely unessesary and a waste of a lot of time. I guarantee my fix will work and it will take all of about 5 minutes. Please try it next time and see. This is THE solution and if I could I'd paste it everywhere.

  • by Al-kashrie,

    Al-kashrie Al-kashrie Feb 27, 2016 11:23 AM in response to Frozo
    Level 1 (16 points)
    Notebooks
    Feb 27, 2016 11:23 AM in response to Frozo

    yeah i read that but not all my album artwork is missing, some songs like 10 songs,when you delete all cache the album art is gone and some songs are not automatically downloaded album art due to incorrect album name or album artist,some of my album art is downloaded manually not in itunes album artwok. correct me if i'm wrong.

  • by gregory263,

    gregory263 gregory263 Mar 27, 2016 6:19 AM in response to Frozo
    Level 1 (4 points)
    Mar 27, 2016 6:19 AM in response to Frozo

    Perfect, worked like a charm, fixed all the artwork.  THANKS!!

first Previous Page 4 of 4