HT201232: Contact Apple for support and service
Learn about Contact Apple for support and service
Q: Poor experience with repair
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Jan 29, 2016 7:31 AMby BobTheFisherman,You are not addressing Apple here. We are users like you. If you would like to contact Apple use the Contact Us link located at the bottom of this page.
If you have a specific technical issue you would like help with please provide the details of the issue and we will try to assist.
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Jan 29, 2016 8:56 AMby bajrangpande,Thanks for your response. I don't really know if I should contact Apple and how will that help. I wanted to share this to community and see if there are more people in similar situation or I'm just the lucky one. Interestingly, I had similar issue in 2009 when my then mabcbook failed right after it was repaired. So it's kinda Déjà vu for me. I hope Apple reads some of these forums and tries to make their processes better. Personally, I don't see any difference in last 6 years, that disappoints me.
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Jan 29, 2016 10:19 AMby dwb,Your computer wasn’t repaired properly - knowing if that has happened to others isn’t helpful to you, is it? What would be helpful is contacting Apple directly via phone or registered mail preferably and talking to customer support - not tech support. You could also try contacting the manager of the store you dealt with. While you really don’t need to know if this is a common problem Apple does need to know when this kind of thing happens.
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Jan 29, 2016 11:13 AMby bajrangpande,Well, this is subjective. I do not want to double my expense on a product that needs upgrade replacement every so many years. The reason for buying the 15" MBP vs another windows laptop is better reliability, performance and support. If I keep another equivalent laptop for contingencies, I'm doubling my expense and not all businesses have that much budget. But, I appreciate your suggestion, may be I should keep a cheap alternative around for situations like this. Lessons learnt I guess.
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by Grant Bennet-Alder,Jan 29, 2016 11:25 AM
Grant Bennet-Alder
Jan 29, 2016 11:25 AM
in response to bajrangpande
Level 9
(60,936 points)
DesktopsIf it is just a replacement, your Backup computer could be much older, much slower, much less capable, and still give you relief from NO computer available.
Consumer Reports still reports current Apple Computers as more reliable than current other brands.
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Jan 29, 2016 12:48 PMby K Shaffer,Perhaps if you have a desktop space for a Mini model computer, one that allows
you to upgrade it easily; a pre-owned one may be found at fair price. Whether or
not it should be running the same latest OS X as your portable, is another matter.
An older OS X may have a feel or design better suited to your work, than latest.
However your work flow may keep you in one OS X and similar applications.
An i5 or i7 dual or quad core with removable RAM and more accessible insides
can be a good item; these should outlast some portables because they have no
integrated display; so fewer parts. With an SSD or flash drive, nothing moves.
If you can locate an original owner who is upgrading or changing their setup, a
good condition i5 or i7 (or a server with two 1-TB HDD?) may be worth a look.
Something with low hours, still on AppleCare. The Late 2012 was still sold new
via Apple until about October 2015, in basic configurations. (Started at $499.) A
few were also available at other resellers; now they may be on amazon.
Good luck!
