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Q: My iPhone 5S camera doesn't work
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Jan 29, 2016 1:35 PMby alex_h1,Howdy Nicool Armijos,
Thanks for using the Apple Support Communities.
I'm sorry to hear about the difficulties you've been experiencing with your rear-facing camera on your iPhone. To help troubleshoot this issue I advise that you go through the troubleshooting in the link below.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch
Take care.
