Q: How do I remove obsolete numbers from iMessage
I have one contact whose phone number has changed over the years with his job. I have corrected the contact information, but whenever I start a new message and type in the name it shows all of the old numbers. This is a real nuisance. I am really ready to try another type of phone even though I have a Mac and iPad. There has got to be a simple way to do this. I have an iPhone 5 and OS9.2.
It also happens if I message from my Mac or iPad.
iPhone 5, iOS 9.2
Posted on Jan 10, 2016 6:49 PM
Community Specialists
Hi DRR84,
Thanks for using the Apple Support Communities. I'm sorry to hear you are having these issues with Messages on your iPhone. If you are having issues messaging a specific contact, in this case because the updates to their contact info do not appear to be populating correctly, you may want to try deleting any of the current individual or group messages you have involving them, as outlined below:
If your messages aren't sending, or you aren't getting messages
Check your contact information:
- Make sure that you're using the right phone number or email address for the contact.
- Go to Settings > Messages > Blocked and make sure that the contact isn't on your block list.
If messages won't send to a certain person or you need help with group messages
Sometimes your messages won't send to a particular contact, or you might have issues with group messages. For example, you might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation.
Delete the conversation* that has the issue and start a new conversation:
- Open Messages and look at your list of conversations.
- Swipe from right to left on the conversation you want to delete. Then tap Delete.
- Open Messages, tap
, and enter the phone number or email address of your contact or contacts.
- Write a new message and tap send.
*When you delete a conversation, you won’t be able to recover it. If you want to save parts of conversations or their attachments, you can take screenshots. You can also touch and hold an attachment or message bubble, then tap More > Save.
If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support
Regards
Posted on Jan 12, 2016 6:46 AM