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Helpful answers
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Jan 30, 2016 9:58 AM in response to liliana0727by braden85,Hey liliana0727,
I see that you are running into some issues with importing photos to your computer. I have an article for you with some helpful steps for addressing this issue, and it can be found here:
If you can't import photos from your iPhone, iPad, or iPod touch to your computer - Apple Support
https://support.apple.com/en-us/HT204597
Thanks for being a part of the Apple Support Communities!
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Feb 23, 2016 8:26 AM in response to braden85by terriergal,Did not help me. My computer is trusted, my iTunes recognizes my phone and interacts normally with it. Photos does not even detect that it is connected so i can't do a thing with it. Have done a soft reset but haven't done a restore yet.
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Feb 23, 2016 8:46 AM in response to liliana0727by terriergal,This guy (at the link below) mentioned restarting the computer with your phone connected. Solved it for me.
