CertEdFriday
Level 1 (0 points)

Q: App Store not working

App store icon shows 4 for update. On opening App four titles are listed as pending updates but show "Open" option against each.  Apps open normally when selected but still remain listed as pending updates.  Rebooted device, (iPad Air), but no change!

Any ideas please?

iPad Air, iOS 9.2

Posted on Dec 26, 2015 2:16 AM

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CertEdFriday

Q: App Store not working

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  • Helpful answers

  • by Brett L,Helpful

    Brett L Brett L Dec 31, 2015 9:15 AM in response to CertEdFriday
    Community Specialists
    Dec 31, 2015 9:15 AM in response to CertEdFriday

    Hey CertEdFriday,

     

    If you appear to have some updates in the App Store on your iPhone, but when you try to update the App Store does not let you, showing instead an "Open" button, there are some troubleshooting steps I would suggest.

     

    First, quit all apps, including the App Store, and try again -

    Force an app to close in iOS

     

    If the issue is still present, uninstall the apps showing updates available - Delete music, movies, apps, and other content from your iPhone, iPad, or iPod touch - and download it and reinstall it - Download your past purchases.

    Delete an app

    Remove an app using the steps below:

    1. Tap and hold on the app until it jiggles.
    2. Tap the   in the upper-left corner to delete.

    You might be asked to confirm that you want to delete the app. If you see a pop-up that says, "Deleting [app name] will also delete all of its data," tap Delete.

    And -

    Redownload an app

    On an iPhone, iPad, or iPod touch

    1. Tap App Store.
    2. On an iPhone or iPod touch: Tap Updates, then tap Purchased.
      On an iPad: Tap Purchased.
    3. Scroll to find the app that you want to download.
    4. Tap the Download icon  . After the app downloads, you can open it from your Home screen.

    Thanks for using Apple Support Communities.

     

    Happy computing.

  • by Lonelywind,

    Lonelywind Lonelywind Dec 31, 2015 9:06 AM in response to Brett L
    Level 1 (0 points)
    Dec 31, 2015 9:06 AM in response to Brett L

    This seems to be happening to a lot of people, from what I'm seeing on Internet searches.  I'm having this issue on two devices all of a sudden.  So does everybody need to just delete and reinstall apps to make this go away, or can we admit that there is an issue with the App Store (and fix it)?

  • by CertEdFriday,

    CertEdFriday CertEdFriday Dec 31, 2015 9:20 AM in response to Lonelywind
    Level 1 (0 points)
    Dec 31, 2015 9:20 AM in response to Lonelywind

    In the end I deleted all my apps and turned off all the App settings, rebooted the iPad and then switched App store back to normal settings followed by downloading my apps again.  All seems to be ok at the moment!  No issues on my iPhone or iPad 2 it was just the iPad Air!

    Hope you get it sorted.

  • by Lonelywind,

    Lonelywind Lonelywind Dec 31, 2015 9:23 AM in response to CertEdFriday
    Level 1 (0 points)
    Dec 31, 2015 9:23 AM in response to CertEdFriday

    Thanks.  My point is that Apple needs to look into what is going on, I'm seeing several reports of this on Google searches, YouTube, etc. in the past week or two, and since it's happening on both my iPhone and iPad, it's probably not just my device.  I think either iOS 9.2 or the App Store is having issues.

  • by CertEdFriday,

    CertEdFriday CertEdFriday Dec 31, 2015 9:51 AM in response to Lonelywind
    Level 1 (0 points)
    Dec 31, 2015 9:51 AM in response to Lonelywind

    I suspect iOS 9.2 as this all seems to have started post installation of 9.2.  I don't expect anything from Apple anytime soon though.  The next update will no doubt contain "Bug" Fixes. :-)

  • by Brett L,

    Brett L Brett L Dec 31, 2015 9:51 AM in response to CertEdFriday
    Community Specialists
    Dec 31, 2015 9:51 AM in response to CertEdFriday

    Hi CertEdFriday,

     

    Thanks for letting us know what fixed it for you.

  • by RedHatPhoto,

    RedHatPhoto RedHatPhoto Jan 31, 2016 12:26 AM in response to Lonelywind
    Level 1 (0 points)
    Jan 31, 2016 12:26 AM in response to Lonelywind

    I'm having the same issue.  It may be just an annoyance but it IS annoying and it seems to affect numerous users. From what I can see on the various forums it has been cropping up intermittently since the introduction of IOS 7.

     

    It seems strange that it doesn't appear to come up on the official support site or that Apple hasn't been able to effectively resolve it since 2013!