macman314

Q: FaceTime badge won't go away.

So recently, i missed a call on facetime and when I checked on my dock, there was a missed call badge. I opened facetime, went into missed calls, and cleared it. I then exited the app and the badge on the icon was still there, and yes, i did try to remove it from my dock and then open it through finder:applications:facetime. any suggestions?

MacBook Pro, Mac OS X (10.7)

Posted on Sep 28, 2011 6:25 PM

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Q: FaceTime badge won't go away.

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  • by RudimentaryUser,

    RudimentaryUser RudimentaryUser Oct 11, 2015 2:26 PM in response to macman314
    Level 1 (0 points)
    Oct 11, 2015 2:26 PM in response to macman314

    Just thought I'd throw in my two cents. I had an issue with Facetime constantly showing a badge for missed calls, even though I cleared the recents list. This started happening after I upgraded from Yosemite to El Capitan. Some temporary fixes included killing the dock process in Finder, or by calling myself on Facetime. But every time I restarted, the badge would reappear. To me, that was a red flag that some file somewhere got messed up from the upgrade.

     

    Out of frustration, I went through Library/Preferences, Library/Caches, Library/Containers, and Library/Application Support and deleted any folders that looked relevant to Facetime (or any folders that had not changed since the upgrade). Unfortunately I can't remember which folder was the offending one, because you have to restart in order for the changes to take effect. I was so relieved when I restarted and the badge was finally gone. Facetime has worked normally for me ever since, with no phantom calls missed. Hope this helps.

  • by drr79,Helpful

    drr79 drr79 Oct 17, 2015 5:27 AM in response to macman314
    Level 1 (5 points)
    Oct 17, 2015 5:27 AM in response to macman314

    If the notification remains after clearing missed calls, open Terminal and run this command:

     

    killall -KILL Dock

  • by Houma,

    Houma Houma Oct 24, 2015 4:53 PM in response to drr79
    Level 1 (0 points)
    Oct 24, 2015 4:53 PM in response to drr79

    The terminal command works thanks as I was having the same problem.

  • by Lost in Chandler,

    Lost in Chandler Lost in Chandler Oct 27, 2015 8:55 PM in response to hlovatt
    Level 1 (4 points)
    Wireless
    Oct 27, 2015 8:55 PM in response to hlovatt

    That worked, BUT now when I get another FaceTime call and I miss it, I won't get a badge.  It's crazy that they haven't fixed this.  I'm getting it in El Capitan on my MAC.  It's not a problem on my IOsS devices.

  • by Lost in Chandler,

    Lost in Chandler Lost in Chandler Oct 27, 2015 9:10 PM in response to drr79
    Level 1 (4 points)
    Wireless
    Oct 27, 2015 9:10 PM in response to drr79

    that worked! Thank you.

  • by PascalHark,

    PascalHark PascalHark Dec 28, 2015 11:27 AM in response to macman314
    Level 1 (0 points)
    Dec 28, 2015 11:27 AM in response to macman314

    This is what did it for me:

    I deleted all my calls on the 'Video' tab in FaceTime. Then I chose the 'Audio' tab and there was a call still notified there. After deleting the call on the 'Audio' tab the badge was gone!

  • by Jax8025,

    Jax8025 Jax8025 Jan 4, 2016 8:00 AM in response to macman314
    Level 1 (10 points)
    Jan 4, 2016 8:00 AM in response to macman314

    What everyone is seeing to this particular problem is the "Notification Badge app icon" for FaceTime, Not a missed call although it shows the same Red indicator as well.

     

    All you need to do is go to system preferences->Notifications-> and scroll down to FaceTime. Look to the right of that and if your like me you uncheck the  Badge App icon box and you should see that annoying red notification disappear.

     

    Now I don't know if its a bug or a conflict with the new OS X El Capitan or other OS versions but this will fix that problem.

     

    Let me know if this works for everyone.

     

     

    OS X El Capitan Version 10.11.12

  • by apple-j,

    apple-j apple-j Jan 28, 2016 8:27 AM in response to macman314
    Level 1 (5 points)
    Jan 28, 2016 8:27 AM in response to macman314

    I had a similar issue. I solved it by opening the FaceTime preferences and checking off the Calls from my iPhone box and then unchecking the box.

  • by DrScud,

    DrScud DrScud Jan 30, 2016 7:54 PM in response to apple-j
    Level 1 (4 points)
    Jan 30, 2016 7:54 PM in response to apple-j

    Interesting that this thread started 4 years ago and people, me included, are STILL having this issue.

    iMac, running latest El Capitan, FaceTime red badge notification keeps coming back.

    Deleted all calls, video and audio on iMac and on iPhone.

    Tried running Terminal and killing dock.

    Tried Activity Monitor and killing dock.  Badge disappears but returns after a shutdown and restart.

    Gone through Preferences in FaceTime and see nothing amiss.

     

    I am lost for a solution.  Any help appreciated.

  • by Jax8025,

    Jax8025 Jax8025 Jan 31, 2016 5:09 AM in response to DrScud
    Level 1 (10 points)
    Jan 31, 2016 5:09 AM in response to DrScud

    Please try this if your serious about getting rid of that annoying red indicator it worked for me

     

    What everyone is seeing to this particular problem is the "Notification Badge app icon" for FaceTime, Not a missed call although it shows the same Red indic

     

    All you need to do is go to system preferences->Notifications-> and scroll down to FaceTime. Look to the right of that and if your like me you uncheck the  Badge App icon box and you should see that annoying red notification disappear.

     

    Now I don't know if its a bug or a conflict with the new OS X El Capitan or other OS versions but this will fix that problem.

     

    Let me know if this works for everyone.

     

     

    OS X El Capitan Version 10.11.12

  • by Lost in Chandler,

    Lost in Chandler Lost in Chandler Jan 31, 2016 8:04 AM in response to Jax8025
    Level 1 (4 points)
    Wireless
    Jan 31, 2016 8:04 AM in response to Jax8025

    tthis works but now you won't get a notification when a call came in.

  • by DrScud,

    DrScud DrScud Jan 31, 2016 11:53 PM in response to Lost in Chandler
    Level 1 (4 points)
    Jan 31, 2016 11:53 PM in response to Lost in Chandler

    Exactly.....You won't have a missed call notification any longer.

  • by quito787,

    quito787 quito787 Feb 10, 2016 1:44 AM in response to drr79
    Level 1 (0 points)
    Feb 10, 2016 1:44 AM in response to drr79

    Thanks! The kill dock thing worked for me!

  • by DrScud,

    DrScud DrScud Feb 10, 2016 3:34 AM in response to DrScud
    Level 1 (4 points)
    Feb 10, 2016 3:34 AM in response to DrScud

    As a follow up to solving this issue.  I spent an hour on chat with an Apple support person who walked me thru many checks of settings.  In the end, it was a safe mode restart that got rid of the false notification badge.

    Hold the Shift Key down while powering up. When the Apple Logo appears with the progress bar at startup, release the shift key.  This will start your Mac in Safe Mode.  Only Apple programs will start.  This apparently "resets" flags, markers and settings of some programs.  In any event, the flag is now gone and rebooting in normal mode it was still gone.  FaceTime works as intended now.

  • by DrScud,

    DrScud DrScud Feb 13, 2016 8:55 PM in response to DrScud
    Level 1 (4 points)
    Feb 13, 2016 8:55 PM in response to DrScud

    4 days later.  It's baaaaaaaack!!  Well that was short lived.  The notification has returned.  Tried SAFE MODE boot again but this time it stayed.  I force quit dock and it disappeared , but after a normal boot up it is back again.  I refuse to turn off Notifications in Preferences.  Fix it APPLE!!!

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