Q: Depot repair Macbook Pro 15'' mid 2010
So it seems that my Macbook Pro Logic Board might be failing.
In add to that, my fans and my battery had to be replaced as well.
I also have the "well known" issue with the graphic card that makes the system crash when performing certain actions.
All of those repairs will cost for sure a new macbook and of course it's not worth spending 500$ only for the Logic Board when I have other problems going on.
I have been reading a lot of articles and discussions where they say that Apple offers a 310$ flat rate that covers all hardware repairs, called "Depot Repair".
However, I contacted the apple support and they told me that this flat rate is applicable just at iPhones and not to Macbooks, even though all the articles and discussion I have been reading were referring to notebooks.
Do you know if that is true? And if that, how can I demand it?
My Macbook is out of warranty and was purchased in Italy. However I am now in New York (I read that this particular Depot Repair is happening just in USA and Japan).
Thank you!
MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.3), 2,53 Ghz Intel Core i5
Posted on Jan 31, 2016 6:39 AM
I am writing this here in case it could help someone.
Depot repair is a thing.
I went to the Apple store in NYC yesterday and they checked what was wrong with my notebook. It was the Logic Board, which repairing would have been 500$+. So he told me that for 310$ they would repair everything wrong with my notebook. I told them that my HD didn't need a repair and the price went down to 159$.
Now, a little bit of requirements for being eligible (from what I understood):
- Repairing the problem have to be more expensive than 310$ (not sure if many little problems will make possibile the depot repair);
- It only runs in USA and Japan (I think);
- It doesn't matter where the lapotop was purchased, as mine is purchased in Italy and they knew it;
- No need to be under warranty or anything (as I am not and they knew it);
- All the parts in the laptop needs to be original (My HD was replaced with a Seagate SSHD and they told me that I had to put back the failed original HD).
And that's it. If the requirements are satisfied they will send it to the depot and they will go trough everything in your Macbook hardware and will fix whatever they find having a problem.
Just wanted to say that I have been thinking a lot to leave Apple due the high cost of its products (I need to change a charger each year basically and those things are expensive.. It's not easily upgradable, and so on)... But this Depot Repair totally will bring me in again. Apple totally wins with the program!
Posted on Feb 3, 2016 4:23 AM