stephenfromfriday harbor

Q: mail won't delete mail moved to trash

I get a common email statement:  Can't move mail to trash.  What is going on?

iPad Air 2 Wi-Fi, iOS 9.2.1

Posted on Jan 30, 2016 10:59 AM

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Q: mail won't delete mail moved to trash

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  • by sterling r,

    sterling r sterling r Jan 31, 2016 2:42 PM in response to stephenfromfriday harbor
    Community Specialists
    Jan 31, 2016 2:42 PM in response to stephenfromfriday harbor

    Hi there Stephen,

     

    It sounds like you are trying to delete email but get an error saying that it cannot be moved. I would use the steps in the following article that seem to be about that very issue:

     

    Get help with Mail on iPhone, iPad, and iPod touch

    "Unable to move message"

    1. Tap Settings > Mail, Contacts, Calendars. Then choose your email account.
    2. Tap Account > Advanced.
    3. Tap Deleted Mailbox and make sure that it's set to Trash.
    4. Tap Advanced, tap Account, then tap Done.

    Now try to move a message. If you see the error message again, follow these steps:

    1. Tap Settings > Mail, Contacts, Calendars. Then choose your email account.
    2. Tap Account > Advanced.
    3. Tap IMAP Path Prefix, then type INBOX/.
    4. Tap Account, then tap Done.

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