Doopher
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Q: Starkey Halo - Trulink update 2.2.1 - Problems!

Those of you who have Starkey Halos and use the Trulink app:  I have just updated today to 2.2.1 and the Soundspace function has gone completely haywire!

Firstly, my saved memories disappeared.  This is not a major problem, as I only had a few and I know what the settings in Soundspace were.  However, the Soundspace part does not seem to work at all; in fact it makes things worse!  I normally use a setting that increases the treble as it makes the sound more comfortable, but all I get is a louder sound (and uncomfortable) no matter where the setting is saved.

 

Anyone else have these (or any other) problems?

 

Many thanks

Mike.

Posted on Jan 13, 2016 11:33 AM

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Doopher

Q: Starkey Halo - Trulink update 2.2.1 - Problems!

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  • Helpful answers

  • by OldGnome,

    OldGnome OldGnome Jan 13, 2016 11:57 AM in response to Doopher
    Level 3 (781 points)
    Apple TV
    Jan 13, 2016 11:57 AM in response to Doopher

    I just updated to 2.2.1. I also saw my saved Soundspace profiles go away, but the information about the update indicated it was trying to solve a Soundspace database problem, so that wasn't too much of a surprise. Soundspace is working fine for me after the update.

     

    Please try the following --

    1. Restart your phone. If that doesn't solve it...

    2. Remove your hearing aids from the phone and re-pair them

     

    Let us know how things are after the above.

  • by Doopher,

    Doopher Doopher Jan 13, 2016 9:16 PM in response to OldGnome
    Level 1 (0 points)
    Jan 13, 2016 9:16 PM in response to OldGnome

    Thanks, OG.  Yes, the first thing I did was restart iPhone then un-paired/re-paired Halos.  No luck I'm afraid.  I will tweet Starkey today, and ask them to look into it.

  • by Doopher,

    Doopher Doopher Jan 19, 2016 10:15 AM in response to Doopher
    Level 1 (0 points)
    Jan 19, 2016 10:15 AM in response to Doopher

    Still no luck with this. SoundSpace is still unusable which is a big problem for me.  Even setting the pointer to the bottom/left quadrant of the SoundSpace screen, makes sounds (especially voices) at least twice as loud and unbearably uncomfortable.

     

    May I ask  -  How many of you guys a) use SoundSpace with the Trulink app, and b) if you do, have you updated to Trulink 2.2.1 and had no problems at all?  OldGnome, I know you have had no problems but I'd be interested if it is just me.

     

    Thanks.

    Mike

     

     

  • by nascher,Helpful

    nascher nascher Feb 1, 2016 5:55 AM in response to Doopher
    Level 1 (5 points)
    Feb 1, 2016 5:55 AM in response to Doopher

    same things is happening to me. I am calling my audiologist tomorrow. Its maddening!  My settings disappeared which was annoying but I could deal withit. But I went to teh movies today and nearly jumped out of my seat because the sound was unbearably loud even at the lowest level

  • by Doopher,

    Doopher Doopher Feb 1, 2016 5:56 AM in response to nascher
    Level 1 (0 points)
    Feb 1, 2016 5:56 AM in response to nascher

    I'm so glad it's not just me! 

     

    I have reverted to version 2.2.0 and it all works fine again.   Let me know if you want to revert to 2.2.0 and I'll help if I can.

     

    Mike.

  • by fmhanc,

    fmhanc fmhanc Sep 19, 2016 7:16 AM in response to Doopher
    Level 1 (24 points)
    Sep 19, 2016 7:16 AM in response to Doopher

    How did you downgrade to 2.2.0?