drslash
Level 1 (0 points)

Q: Unable to activate FaceTime or iMessages on my iPhone 6S plus running iOS 9.2.1

Hello,

 

WWas wondering if anyone here could help me out. I have purchased the new iPhone 6S plus 128GB and it is running the iOS 9.2.1. Upon trying to use Face Time.. I to ogle the switch in settings but I get a message waiting for activation and it just stays like that. I also am not able to get my number detected for iMessages. What could be wrong? Is there any way I could get this fixed? Apprecite your help folks.

iPhone 6s Plus, iOS 9.2.1

Posted on Jan 27, 2016 6:46 PM

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drslash

Q: Unable to activate FaceTime or iMessages on my iPhone 6S plus running iOS 9.2.1

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  • Helpful answers

  • by Demo,

    Demo Demo Jan 27, 2016 7:11 PM in response to drslash
    Level 10 (95,867 points)
    iPad
    Jan 27, 2016 7:11 PM in response to drslash

    You should probably go through the troubleshooting steps here and report back with details if this doesn't help.

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

     

    This has some good suggestions as well for not being able to see the phone number.

    http://www.igeeksblog.com/fix-imessage-waiting-for-activation/

     

    This one from Apple may also help.

    Link your iPhone number and Apple ID to use iMessage and FaceTime - Apple Support

  • by drslash,

    drslash drslash Jan 27, 2016 7:57 PM in response to Demo
    Level 1 (0 points)
    Jan 27, 2016 7:57 PM in response to Demo

    THanks Demo for the links... Those trouble shooting tips did not solve my problem though. I think I have to go for a full restore. Will let you know what happens . Thanks once again 

  • by drslash,

    drslash drslash Jan 31, 2016 5:16 AM in response to drslash
    Level 1 (0 points)
    Jan 31, 2016 5:16 AM in response to drslash

    I wasn't able to get it done so far. Tried everything you've mentioned. Called Apple care as well. They asked me to restore the phone... Which I did and still cannot activate FT nor iMessages. I have a feeling there is some issue with the activation server at Apple. I faced a similar issue while first activating the new phon. Tried everything and it was Apple care that told me the activation server was under maintenance. The matter got fixed that evening as they had promised. But this new problem of FT and iMessage is quite perplexing. Tried all possible solutions provide. Can anyone help?

  • by KiltedTim,

    KiltedTim KiltedTim Jan 31, 2016 5:27 AM in response to drslash
    Level 9 (56,327 points)
    Mac OS X
    Jan 31, 2016 5:27 AM in response to drslash

    Who is your carrier (and what country are you in)? Both FaceTime and iMessage rely on SMS messages relayed to Apple's activation servers. If you're using an unsupported carrier or your account is not properly provisioned for an iPhone, it may not work.

  • by drslash,

    drslash drslash Jan 31, 2016 10:25 PM in response to KiltedTim
    Level 1 (0 points)
    Jan 31, 2016 10:25 PM in response to KiltedTim

    My service provider is AirTel and I had enquirer with customer support regarding the same. They replied saying that everything was okay from their end. But I strongly suspect that too. The reason being... I used my son's SIM on my new 6S plus and it turns on FT and iMessage in a matter of few seconds. When I put my SIM in his phone... It doesn't activate and the problem starts again. So I'm inclined to believe it is a carrier issue now. But the guys at support keep pushing me back saying it's all good at their end. Got myself in a pickle... Anyway thanks Kilted Tim for your response. Will let you guys know how this turns out. 

  • by Trodl1,

    Trodl1 Trodl1 Mar 6, 2016 11:20 AM in response to drslash
    Level 1 (0 points)
    Mar 6, 2016 11:20 AM in response to drslash

    did you ever get this issue resolved? and if so how/who resolved it? was it your network or apple that solved the problem?

     

    I'm in exactly the same situation tried every trouble shooting tips I could find.