Q: Lost iCloud email address and password.. Help!

Hi, I got i4 from my one of friend and that phone got that friend mother from foreign lady as a gift. that lady already went to other country and no any contacts. my problem is, i need icloud user name and password to activate that device. so how im do that. please help me. i have IMEI no and ICCID.

Ranga.

You need to contact that owner and ask her to help. No other solution.

Sorry, but there is no way around the Activation Lock. Only the person who signed into iCloud and activated the Lock by turning on Find My iPhone (or someone who knows their Apple ID and password) can remove it:

Turn off Find My iPhone Activation Lock - Apple Support

If you cannot contact someone who has this information and you cannot get a refund, then you are stuck with a very expensive paperweight. If your friend's mother got the device as a gift, then wouldn't she be the person you want to contact? (presuming it was a gift of a new device, and not one that the "foreign lady" had locked with an Activation Lock).

Best of luck,

GB

hey gail,i got something to ask you. i bought an iphone in brazil last year.so when i bought my phone i asked the sales person to do all the configuration he needed because i was going on vacations. last night my phone died while updating and after that the phone wasnt working anymore so my son did something with the phone that brought it back to life.Now it wants an apple id and password that i don't have it,never had it actually because im new to the whole apple thing and didn't know about icloud and all this stuff. what should i do now? call apple support with my receipt so they can make it work again? or do i have another option?

thanks for helping everyone

ps : phone is from brazil (has ANATEL logo on the back)

ps2 : it wasnt from a apple store or premium store.

ps3 : im still under apple warranty until September.

Sorry, but you have no options in this situation except to have the previous owner (or someone who knows the Apple ID and password) to unlock the device. There is no way around the Activation Lock, and the only exception that Apple will make is if someone has the original receipt from the Apple Store or AASP that the device was originally purchased from (original owner).

If you are able to take it back to the store where you purchased it, then you might be able to get a refund from them. Otherwise, I'm afraid that you have a very expensive paperweight.

Very sorry

GB

i have the receipt from the store and my credit card info (credit card that i used) isnt that enough to them? i cant go back to brazil right now just to fix this.

i tough that having proof of owning the phone was enough.

Since you didn't purchase it from an Apple Store or from an AASP, it was probably a 2nd-had device (as the unknown iCloud ID indicates). So, no, they will not do it in that situation. Again, it must be the original receipt - the receipt that the first person who ever purchased the device from Apple or from an AASP.

Again, sorry, but Apple won't remove the lock if that is the case.

Best of luck,

GB

can't do it. =(

Did you have a question?

GB

I just upgraded my iPad to IOS 9 on prompting. Then it demanded an Apple ID and password for activation. i entered these but it refuses to activate. when i put the same Apple ID and password on my laptop i can enter my account but i cannot do it on my iPad.

What do you mean by "it refuses to activate"? What error are you getting?

What screen is displaying that is asking for the password? Does it look like this:

If so, do you recognize the email address it is asking for? Did you purchased this device new from an Apple Store or an Apple Authorized Reseller?

Cheers,

GB

I just found this support article regarding some issues that people with older devices may be running into. This article contains some workarounds that may help your situation:

If you can't activate your iPhone, iPad, or iPod touch after installing iOS 9.3 - Apple Support

Best of luck,

GB

Similar problem , anyone can help please?

Thanks

No we cannot help you. You have not stated what your problem is - "similar" doesn't cut it. Also, there have been several posts with fixes and links. The topic is so generic, that there is no way to know what particular version of "Lost iCloud email and password" you might be referring to.

So, explain exactly what your issue is, what you have done to try to fix it, and what issues your are continuing to encounter.

Cheers,

GB

I forgot my icloud id nd password and my iphone is locked    I don't remember questions    how too reset my icloud id because I don't remember my icloud id    plss help me