Q: Apple Configurator 2 and restoring backups

Then while trying to add apps, I got this message:

An unexpected error has occurred with iPad. The operation couldn't be completed. Operation not permitted (NSPOSIXErrorDomain - 0x1 (1)}

I've had the same problem/error with a set of 20 brand new iPad Air 2s. Adding apps fails 95% of the time, whether adding manually or via blueprint. I've been on the phone with Apple Enterprise support three times over the last several weeks. They still haven't figured it out but think it may be related to the hard drive on my new MacBook Pro. They're sending a replacement to see if that resolves the issue.

So. very. frustrated.

Then while trying to add apps, I got this message:

An unexpected error has occurred with iPad. The operation couldn't be completed. Operation not permitted (NSPOSIXErrorDomain - 0x1 (1)}

I've had the same problem/error with my set of 20 brand new iPad Air 2s. Adding apps, whether manually or via blueprint, fails 95% of the time. I've spent hours on the phone with Enterprise support over the several weeks and they haven't figured it out yet but are working on it. They think it actually may be related to the hard drive on my new MacBook Pro.

(Sorry for the duplicate posts...it wasn't showing my first response after I submitted it!)

Hi guys... I've been struggling to figure out how to "image" an iPad cart from a backup and thankfully this thread has helped me make some progress! However, I'm still running into an issue. I'm basically following TrevorWWW's steps he posted on Nov 10th as such:

1. Created a master iPad and set everything up how I wanted it
2. Took a backup of that master iPad
3. On the new iPads, I first restore/update to the latest iOS
4. I then apply my 1st blueprint which restores the backup from the master iPad as well as installs my apps
5. I then "Prepare" the new device to get it to supervised state, choosing to skip ALL steps on the activation screens
6. I then modify the new device's name appropriately
7. I then apply a 2nd blueprint which sets wallpapers and applies my student lockdown profile as well as wireless profile (perhaps wireless need to go in sooner?)
8. I then proceed to the home screen on the device which is basically hitting next on the "select network" screen and then "get started".

My issue is, I am attempting to apply my Meraki MDM profile as a final step, but these new iPads which I set up using the above steps are not activated. What am I missing to get them activated? I feel like I'm so close!

Thank you so much for any help!

cindybrock wrote:

 

I added a student profile that has the wifi setting. Then while trying to add apps, I got this message:

An unexpected error has occurred with iPad. The operation couldn't be completed. Operation not permitted (NSPOSIXErrorDomain - 0x1 (1)}

For what it's worth, after speaking and working with Enterprise support several times, they tell me that they have several open cases regarding this error/bug. They are working on it. Hopefully we'll see an AC2 update and a solution soon!

I found a work around that, for me, is fairly consistent. I only try to add about 10 apps at a time. After they transfer successfully, I log out of my VPP account, then immediately log back in, and then go about adding my next 10 apps. This seems to work for me (most of the time).

If I do get that error message at any point, I remove the batch of failed apps from the iPad(s) before attempting to re-add them (after signing out/in of my VPP account).

Maybe I'm missing something really fundamental, but when I try to prepare the target iPad after restoring my Master Backup to it, I get an error saying that the target iPad has already been prepared (because the backup was prepared) and that the target iPad will need to be restored. The target iPad is unsupervised, and I can't prepare it to supervise it after restoring my backup with my settings.

Sorry guys, I don't understand one key point in this process which has worked for many of you. When you prepare your master ipad, you have to swipe through the "hello" welcome screen and at least confirm a wireless SSID, then accept a license agreement. Is this not "preparing" the ipad?

Once I swipe through the setup and set up the Master as I want it with all the apps and their settings in place, I take the backup. Whenever I deploy that backup either as part of a blueprint or standalone, I have to install the wireless profile because it is unsupervised. When I go to prepare it after restoring the backup in order to supervise it, it fails and says that the ipad has already been prepared and it will need to be restored to go any further.

I don't understand how you can take a backup which when restored doesn't require you to restore the ipad when you try to prepare it with supervision.

Hi TrevorWWW,

Are you on VPP as well?

Thanks a lot!

This is the very same scenario we are having zoranp3. We are enrolled in a VPP program here in Hong Kong. The retailer told us that we cannot use the VPP certificate on both Profile Manager and AppleConfig2. We need to create folders for the users of the iPads are 2-4 years old children. Spotlight Search is going to be a time consuming method, that's why we opted to create folders on the iPad and separate apps regarding to it's uses and the teachers can show the kids in a faster and easier way. Only Apple Configurator 1 or 2 can create and image and apply it to multiple devices. Although it's not over the air, none of the third party software developer can cater our needs so we stayed with Apple Configurator. We have been wasting more than 4 days of work with just a simple task. I just can't fathom why there are NO APPLE CERTIFIED PROFESSIONALS answering or even trying to help with these cases.

Hi Aishk.it.01,

AISHK.IT.01 wrote:

 

The retailer told us that we cannot use the VPP certificate on both Profile Manager and AppleConfig2.

The retailer is right, you can not use the same VPP Token/login (it is NOT a certificate) on a MDM server and AC2 at the same time (or on more than one AC2 station). What you can do is create additional VPP Admins. Each VPP Agent and Admin can use his VPP token/login in exactly one station (MDM server or AC2) at any time (currently). By creating an VPP admin in addition to the VPP Agent that you already have, you can use both an MDM Solution and AC2. Only caveat is, that each one uses its own pool of licenses.

AISHK.IT.01 wrote:

 

Only Apple Configurator 1 or 2 can create and image and apply it to multiple devices. Although it's not over the air, none of the third party software developer can cater our needs so we stayed with Apple Configurator.

There is no imaging on iOS. iOS has different tasks/workflows. One is restoring a backup. But it is important to understand what is inside a backup and what not. Also restoring the backup to the same device or to a different device makes a huge difference.

To your task of restoring the folders: iOS Backups include the ordering and folders, but not the Apps itself. Currently the only way of deploying the Homescreen layout and folders is indeed restoring a backup (note: the Apps do not need to be present at that time, they will find their place later).

For educationally owned devices this could change in the future (you might want to check out http://www.apple.com/education/preview/ )

We have been wasting more than 4 days of work with just a simple task. I just can't fathom why there are NO APPLE CERTIFIED PROFESSIONALS answering or even trying to help with these cases.

First, because there is no offcial Apple Certification on iOS. Second, because answering and trying to help is a nice thing that people do in their spare time for free. People helping and posting here are not being paid for it.

I've had the same problem while installing multiple apps with AC2 from computer connected to wireless network.

Connected to wired Ethernet network and the problem went away.

Otherwise, even with caching server, process of downloading and installing multiple apps takes very long time, and if network connection is briefly interrupted or congested, installation will fail as AC2 couldn't talk to VPP Store at some point or something times out.

Closing and reopening AC2 helps to refresh link to VPP Store as well.

I've managed to get all the settings with folders/apps/wallpaper to restore to an other iPad and still be supervised.

Once your master iPad is ready, select Backup.

Go to  Blueprints and select Edit Blueprints.

Click on New and highlight the new blueprint.

Double click on the new blueprint and add the apps you had already installed on your master iPad. Go back to edit blueprints page.

Go to Actions and select Prepare.

Go to Actions and select Restore from Backup.

Browse for the backup of your master iPad and click OK.

Go to Actions and select Modify - Wallpaper (if you are have set up one already).

Go to Actions and select Back Up. I haven’t tried without this option, but after applying this blueprint I would get an error message (see the image below), and I click Stop on the message and the iPad is successfully restored. I don’t see any reason why it wouldn’t work without it. I just don’t have time to test it out, the above steps are working fine for me.

Your blueprint should look like this:

I did not add a profile to the blueprint. After the iPad’s are restored, I would go to Actions - Add - Profiles.

Same blueprint can be used on different iPads. I did try on iPad 2, iPad Air and iPad 4.

Cheers

This helped so much StealthBlue.

The only problem is AC2 doesn't seem to like device names. I added a name to the Blueprint, and while applying, it says it can't change the name and to make a different name. It then only gives me the option to "Stop" instead of skip, thus stoping the entire Blueprint process.

However, I simple removed the name from the Blueprint and it worked.

Maybe you can help me with this:

Once the iPad is set up and good to go, I am required to type in the password for the Apple ID used to download the apps on EACH device. With AC1 you could just launch and use the apps, but with AC2, you have to open an app, and then type in the Apple ID and password once for all apps associated with the Apple ID to work. You can imagine what signing into 120 iPads is like for me...

Zoranp,

That was very helpful, however after following that guide and setting everything up, I tried to use the blueprint on a new device and I get the dreaded (NSPOSIXErrorDomain - 0x1 (1)) error.

This occurs immediately after downloading of the apps.

I have tried doing it on wifi and LAN. I have tried using a hotspot to ensure that it is not our proxy causing issues, with the same results.

Have you had that error while using your guide?

We have been struggling with varying errors with Configurator 2 since September last year.

Pmintz25,

1.You won't be able to rename iPad, even with Configurator if in Profile restrictions you unchecked "Allow modifying device name".

2.You won't have the problem with AppleID if you only get apps from VPP store. If you try to install apps from local iTunes library you will have to type in the password for the Apple ID on each device.

chhsit,

Try closing and re-opening AC2. It worked for me. Also installing apps in small batches helps.