Q: App store won't load just spinning circle
-
Jan 28, 2016 1:02 PMby alex_h1,Hi DarkHuntress,
I see that your Mac is having issues with connecting to the Mac App Store. For assistance with this issue I'd like you to please follow through the troubleshooting steps provided in the link below.
If you can't connect to the iTunes Store on your computer, a software conflict or your Internet service provider (ISP) might be blocking your access. The steps below might help you fix the issue.
Mac
- Make sure that you have the latest versions of iTunes and Safari.
- If you have a firewall, your settings might prevent you from connecting to the iTunes Store. Learn how to configure your firewall.
- Connection issues are occasionally caused by keychain issues. Use Keychain First Aid to reset your keychain.
- If you see a specific error message, get more help with fixing the issue.
If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.
If you can’t connect to the iTunes Store
Take care.
-
Feb 1, 2016 9:40 AMby lorojoro,I have this same problem with the App Store, but I'm not finding any answers.
Re: updating Safari - how do I update Safari when those updates are delivered through the App Store, which is no longer working for me? The "Download" link takes me here, not to a file package: Get the latest version of Safari for your Mac - Apple Support
The Keychain First Aid tool no longer seems to exist. Apple's marked that page as "archived" and no longer updated, and the Keychain Access utility doesn't seem to offer any similar feature. Mac OS X 10.6: Solving problems with keychains https://support.apple.com/kb/PH7296?locale=en_US
I do not believe a firewall is my issue, but I will investigate that further. (This is my work machine. Nothing else is being affected by firewall issues.)
Looking for other things to try.....
-
Feb 2, 2016 6:07 AMby alex_h1,Hi DarkHuntress,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Take care.
