iamsatan666
Level 1 (0 points)

Q: iPhone won't connect to iTunes

My iPhone 5S (running the latest iOS) won't connect to iTunes on my laptop (running windows 10). I've tried clicking on "authorize this computer", but still nothing shows up. I really want music on my phone and don't know what to do at this point, please help!!!

iPhone 5s, iOS 9.2.1

Posted on Feb 2, 2016 11:31 AM

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iamsatan666

Q: iPhone won't connect to iTunes

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  • by judysings,

    judysings judysings Feb 3, 2016 2:39 PM in response to iamsatan666
    Community Specialists
    Feb 3, 2016 2:39 PM in response to iamsatan666

    Hello,

    If your PC is not recognizing your iPhone 5s, take a look at the troubleshooting steps below:

    If iTunes doesn‘t recognize your iPhone, iPad, or iPod

    When iTunes on your computer doesn't recognize your connected device, use these steps. Try again after each step:

    1. Make sure that you have the latest version of iTunes that your system supports.
    2. Check that you have the latest software on your Mac or Windows PC.
    3. Make sure that your device is turned on.
    4. If you see a Trust this Computer alert, unlock your device and tap Trust. If the alert continues to appear, you might need to reset your lockdown folder.
    5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
    6. Restart your computer and iPhone, iPad, or iPod.
    7. To see if your device needs service, try another computer. If you have the same issue again, contact Apple Support.

    For more help, finish the steps below for your Mac or Windows PC.

    Take care,

  • by fossilsol,

    fossilsol fossilsol Feb 15, 2016 2:25 AM in response to iamsatan666
    Level 1 (8 points)
    Feb 15, 2016 2:25 AM in response to iamsatan666

    Plug in your iPhone: Right-click the Portable Devices or Apple Mobile Device or iPhone or entry in Device Manager and choose Update Driver Software.

    • Select "Browse my computer for driver software."
    • Select "Let me pick from a list of device drivers on my computer."
    • Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
    • Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    • Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.
    • This person that keeps bringing up reset your lockdown folder doesn't know what they're talking about.