Q: A security alert is requesting I call 808-725-3292, is this a valid Mac Support number?

I received a security alert while browsing the internet. It has locked my MacBook and asks that I call Mac Support at 808-725-3292. I have searched Apple for that number to verify if it is a valid support number or a scam. I can't find it listed. Is this valid, what do I do?

Posted on Aug 7, 2015 10:01 AM

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Solved

Niel

Level 10 (313,375 points)

Mac OS X

It's a scam. Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If the message reappears, disconnect the computer from the Internet for long enough to erase that site from the browser history.

It's possible but unlikely that this issue is caused by adware; if so, download and run MalwareBytes for Mac, using a different web browser if needed.