HT203887: Reset the Lockdown folder in iTunes

Learn about Reset the Lockdown folder in iTunes

kbmin626

Level 1 (4 points)

iPhone

Q: Unable to back up my ipad2 to my mac air.

Every time I try to back up my ipad2 to my mac air it goes through the process and then tells me it was unable to complete the backup because the ipad was disconnected. It was plugged in the entire time. Is there something I can do to correct this?

iPad 2, iOS 8.1.1

Posted on Feb 1, 2016 9:05 AM

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Q: Unable to back up my ipad2 to my mac air.

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by joe_7399,

joe_7399 Feb 2, 2016 2:57 PM in response to kbmin626
Community Specialists

Feb 2, 2016 2:57 PM in response to kbmin626

Hi kbmin626,

Thanks for using the Apple Support Communities!

I understand that you are unable to backup your iPad 2 to iTunes on your computer because of an error saying your iPad was disconnected. To begin troubleshooting this situation, I would recommend reading over and working through the information in the following article because it sounds like there may be an issue with the physical connection.

Resolve USB-related alerts in iTunes - Apple Support

Best!
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HT203887: Reset the Lockdown folder in iTunes

Q: Unable to back up my ipad2 to my mac air.

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by joe_7399,

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