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Feb 4, 2016 11:35 AM in response to Dilakshan12by Jason L,Hi there Dilakshan12,
Welcome to Apple Support Communities.
It sounds like you're attempting to reset your Apple ID password with your primary or rescue email address, but there's an issue receiving the email. The article below provides a lot of great information and troubleshooting tips that should help you resolve the email issue.
If you didn't receive your verification or reset email - Apple Support
Also, this article outlines some other options for resetting your Apple ID password.
If you forgot your Apple ID password - Apple Support
Ciao.
