MoeSwaid

Level 1 (0 points)

Q: iTunes freezes when iPhone 6S is connected

Hello

Got my iPhone 6S recently and every time I plug it into my PC (WINDOWS 10), iTunes freezes.

iTunes is reading my iPhone, it shows the iPhone icon on your top left but it's freezing all the time.

I updated my Apple Portable and Apple Device Port in the Device Manager as I read in other threads but I am still facing the problem.

I have the latest iTunes version and Windows 10 too.

Please if someone can help me fix this for good.

Thank you in advance

iPhone 6s, iOS 9.2.1

Posted on Feb 1, 2016 5:25 AM

I have this question too

Q: iTunes freezes when iPhone 6S is connected

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by Jason L,

Jason L Feb 2, 2016 11:35 AM in response to MoeSwaid
Community Specialists

Feb 2, 2016 11:35 AM in response to MoeSwaid

Hey there MoeSwaid,
Welcome to Apple Support Communities.

It sounds like iTunes is becoming unresponsive when your iPhone is connected to your PC. The article below provides describes a similar issue and it provides additional troubleshooting tips that should help you resolve the issue that you described.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

So long.
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by MoeSwaid,

MoeSwaid Feb 3, 2016 4:36 AM in response to Jason L
Level 1 (0 points)

Feb 3, 2016 4:36 AM in response to Jason L

I tried the Preferences option but it didn't work

Plus I didn't find this file C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iTunes Plug-ins

Any extra help ?
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by Jason L,

Jason L Feb 3, 2016 6:01 AM in response to MoeSwaid
Community Specialists

Feb 3, 2016 6:01 AM in response to MoeSwaid

Thank you for using Apple Support Communities. Due to the nature of the iTunes issue, you may find more information by using another one of these Apple support resources - https://getsupport.apple.com/GetproductgroupList.action.
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by MoeSwaid,

MoeSwaid Feb 3, 2016 6:45 AM in response to Jason L
Level 1 (0 points)

Feb 3, 2016 6:45 AM in response to Jason L

Non is helpful.

I am in Lebanon and we don't have an Apple store here, also I can't chat or call Apple.

This is becoming too serious, Apple better fix this ASAP.

I have a lot of work to do with my iPhone and now everything is stopped.

Reagrds
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