leeww23
Level 1 (0 points)

Q: I cannot download or update or connect to Apple store

Although my IPad was updated, I couldn't update or download apps. In the forum I saw the suggestion to reset the settings. I did this and now I cannot connect to the Apple Store or update any apps. Before any attempt to update just sat there. Now it won't even attempt to update. What to do?

iPad Air, Not sure of OS - 9-something

Posted on Feb 1, 2016 6:41 PM

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leeww23

Q: I cannot download or update or connect to Apple store

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  • by jason269,

    jason269 jason269 Feb 3, 2016 6:52 AM in response to leeww23
    Community Specialists
    Feb 3, 2016 6:52 AM in response to leeww23

    Hi, leeww23.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand you are unable to connect to any of the Apple Stores on your iPad.  Here are the troubleshooting steps that I would recommend going through for this issue.  

     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    Learn more

    If the steps above didn't resolve your issue, and you see a specific error message, make sure that it isn't listed as a possible iTunes Store error.

    If there's still an issue, get more help.

    Learn how to find your Apple ID.

    Learn what to do if you forgot your Apple ID password.

     

    If you can’t connect to the iTunes Store

     

    Cheers