HT201171: Using a Bluetooth mouse, keyboard, or trackpad with your Mac

Learn about Using a Bluetooth mouse, keyboard, or trackpad with your Mac
grizzly18940
Level 1 (0 points)

Q: My Mac loses the connection to the wireless mouse intermittently but it happens three or four times during each session on the computer.  Should the mouse be replaced?

My Mac loses the connection to the wireless mouse intermittently but it happens three or four times during each session on the computer.  Should the mouse be replaced?

VIN,iMac (27-inch Late 2009), OS X El Capitan (10.11.3)

Posted on Jan 28, 2016 8:18 AM

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grizzly18940

Q: My Mac loses the connection to the wireless mouse intermittently but it happens three or four times during each session on the com ... more

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  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill Jan 28, 2016 11:10 AM in response to grizzly18940
    Level 8 (38,032 points)
    Peripherals
    Jan 28, 2016 11:10 AM in response to grizzly18940

    Try resetting the PRAM and SMC. If that does not help, I would take everything in to an Apple store for testing. No sense in replacing the mouse if something else is causing a problem.

     

    Barry

  • by grizzly18940,

    grizzly18940 grizzly18940 Feb 3, 2016 1:03 PM in response to Barry Hemphill
    Level 1 (0 points)
    Feb 3, 2016 1:03 PM in response to Barry Hemphill

    Thanks, Barry.  Since the mouse has been behaving for the past few days I'll hold off on the reset for now.  Appreciate the help.

  • by Barry Hemphill,

    Barry Hemphill Barry Hemphill Feb 3, 2016 2:47 PM in response to grizzly18940
    Level 8 (38,032 points)
    Peripherals
    Feb 3, 2016 2:47 PM in response to grizzly18940

    The resets will not hurt anything and might help.

     

    Barry

  • by pauls73,

    pauls73 pauls73 Feb 3, 2016 3:50 PM in response to grizzly18940
    Level 1 (40 points)
    Mac OS X
    Feb 3, 2016 3:50 PM in response to grizzly18940

    i've been having the same problem. however, i have noticed in addition to my magic mouse 2 loosing connection, that my bluetooth audio receiver also stops playing music at the same time. when the mouse reconnects, the bluetooth audio comes back and i can hear it. i have reset both the PRAM and the SMC. no change. i have also run the apple hardware test (holding D on startup); it reports no problems.

     

    i'm trying to figure out if this is a bluetooth hardware problem, or something that started with the 10.11.3 update. i'm not sure if it's the update, or if it's just a coincidence i started noticing this more at the same time.