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All replies
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Helpful answers
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Feb 3, 2016 9:10 PM in response to Chikajiby Jay-Ray,★HelpfulYou can't. You just have to keep guessing. The good news is that it will never lock you out. Some tips of things to try can be found here: About encrypted backups in iTunes - Apple Support
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Feb 3, 2016 9:14 PM in response to Jay-Rayby Chikaji,Thanks a million Jay-Ray, i have been on this for over 10 hours now yet all efforts to no avail.
Is there any way i can contact the apple on this and get the issue resolved? need advice pls.
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Feb 3, 2016 9:27 PM in response to Chikajiby Jay-Ray,★HelpfulI'm sure you can contact them, but honestly I don't think there is anything more they will tell you as that encryption password is 100% local. There is no way to reset it.
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Feb 3, 2016 9:26 PM in response to Jay-Rayby Chikaji,Waow ! this leaves me confused as i've got lots of backed up data. anyway thanks a lot Jay for your concern and prompt response and please if you or anyone here thought of any other solution, please let me know. Cheers
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Feb 3, 2016 11:05 PM in response to Chikajiby Chikaji,Hello Jay-Ray, am back to tell you that i've got it at last, it was such a hectic project i embarked since yesterday. the option that worked for me is what you advised me to do "Guessing" Many thanks