HT203160: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases
Learn about If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases
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Helpful answers
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Feb 3, 2016 10:51 AM in response to bethanie123by alex_h1,Howdy bethanie123,
Thanks for using the Apple Support Communities.
From your post I understand you're getting prompted to authorize your computer for iTunes Store purchases, but it's telling you that your Apple ID or password is incorrect even after resetting it. Given your description of the issue it appears that you likely have purchases on your computer that were made with another Apple ID, hence you being prompted to authorize for other purchases. If you ever had another Apple ID and email address, you can use the Apple ID website linked below to help search for a forgotten Apple ID.
Cheers.
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Feb 4, 2016 1:45 AM in response to alex_h1by bethanie123,Thanks - is it possible to have another log in if I have only ever had 1 email address?
