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All replies
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Helpful answers
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Feb 4, 2016 1:50 AM in response to dzelloby K Shaffer,★HelpfulCould be something as simple as tiny bits of debris that may have gotten
trapped under the key-face and once there, could interfere with the spring
parts underneath. You could read through another discussion where I did
post links to a few sources on how to clean the keyboard without taking it
apart. With canned air... that one is an Apple support article.
There also are other links to the iFixit site where the keyboard keys are
shown removed and the spring section is as well. There were two replies
to the user's initial question because the first timed-out while I researched.
Re: enter key issues -- macbook 12-inch retina keyboard issues
Re: enter key issues 2 -- key-face and key spring cleaning info
Details to some extent are covered, and there also is a link to consider an
Apple Store genius appointment, if you wanted to have them look it over
and they may be able to clean it during your reserved time interval; or if
no official retail Apple Store is available, perhaps (if you don't want to do it)
an authorized Apple service provider could; a Genius would be no charge
to look it over and inspect it. Under AppleCare, repairs likely are covered.
However that works out...
Good luck & happy computing!
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Feb 4, 2016 1:52 AM in response to K Shafferby dzello,Thanks K for such a helpful reply! I tried compressed air and sadly it didn't help. I was then able to carefully remove the key, but the phantom keystrokes continued even with the actual plastic key cover off. The slightest touch (or even a breath of air) on the rubber pad underneath the key triggers a keypress. I've got a Genius Bar appointment this Thursday and I'll report back on what happens. Thanks again.
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Feb 4, 2016 2:11 AM in response to dzelloby K Shaffer,You are welcome; sorry the idea(s) provided did not gain traction.
Apparently several users of the 12-inch MacBook Retina 2015
have found similar issues, as noted when I read through ASC.
Hopefully the Apple Store genius can inspect, diagnose,
& present workable solutions for you and your MacBook.
Good luck in that matter...!
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Mar 14, 2016 12:52 PM in response to dzelloby dzello,Just following up on the resolution here. I did end up bringing it into the Apple Store. They diagnosed it as a hardware issue and it was sent out and repaired. So if you're facing this particular issue it's possible that you might end up needing to take in.