leJuan5150

Q: iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9.  After the upgrade it said my latest backup was "Never".  When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).

 

I decided to try turning iCloud Backup off and back on again.   When I try to turn in on it says "iCloud Backup Failed.  There was a problem enabling iCloud Backup.".

 

Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

Close

Q: iCloud Backup Broken After iOS 9 Upgrade

  • All replies
  • Helpful answers

first Previous Page 31 of 37 last Next
  • by gail from maine,

    gail from maine gail from maine Jan 31, 2016 10:33 AM in response to Bothrops7
    Level 7 (26,911 points)
    iCloud
    Jan 31, 2016 10:33 AM in response to Bothrops7

    No harm, no foul!

     

    GB

  • by gail from maine,

    gail from maine gail from maine Jan 31, 2016 10:33 AM in response to Jordan23k23
    Level 7 (26,911 points)
    iCloud
    Jan 31, 2016 10:33 AM in response to Jordan23k23

    What happens when you try?

     

    Cheers,

     

    GB

  • by amacchio,

    amacchio amacchio Jan 31, 2016 6:04 PM in response to fbr79
    Level 1 (0 points)
    Jan 31, 2016 6:04 PM in response to fbr79

    Must have been a server problem. I could not complete a backup on my iphone 6 for days, then one night it suddenly worked.

  • by Fiestaman,

    Fiestaman Fiestaman Feb 2, 2016 10:08 AM in response to leJuan5150
    Level 1 (4 points)
    iCloud
    Feb 2, 2016 10:08 AM in response to leJuan5150

    Just talked to Apple Support chat. I'm having the same issue. Couldn't backup so I tried deleting the backup and tried all the other suggestions. Now I have a 0kb backup that I can't delete. They said the engineers are still working on it, but they have a fix currently. They said to backup to iTunes, wipe and restore your phone, delete any iCloud backups if you see any, then try backing up again. I have not had a chance to try this, but wanted to pass this along. I will try this later today and an Apple support member will call me this evening.

  • by Jordan23k23,

    Jordan23k23 Jordan23k23 Feb 2, 2016 11:59 AM in response to Bothrops7
    Level 1 (0 points)
    Feb 2, 2016 11:59 AM in response to Bothrops7

    anyone else still having proble?

  • by Fiestaman,

    Fiestaman Fiestaman Feb 3, 2016 1:49 PM in response to Jordan23k23
    Level 1 (4 points)
    iCloud
    Feb 3, 2016 1:49 PM in response to Jordan23k23

    I definitely am. In fact, I'm in a much worse position now. The Apple rep said to try a restore of my phone which is their temporary fix. I didn't feel comfortable with doing that with only an iTunes backup keeping me from losing about 7 years of data. I have an iPad mini and an iPad 4 that I never updated from 8.4 skin thought I'd go ahead and do that. I updated them with no issues and they both actually backed up to iCloud once. Now? I have three devices which all do not back up anymore and all have 0kb backups with repetitive "Last backup could not be completed." All are on 9.2.1.

  • by Jordan23k23,

    Jordan23k23 Jordan23k23 Feb 3, 2016 6:26 PM in response to Fiestaman
    Level 1 (0 points)
    Feb 3, 2016 6:26 PM in response to Fiestaman

    yes I updated

  • by Evalas,

    Evalas Evalas Feb 4, 2016 2:46 AM in response to Jordan23k23
    Level 1 (4 points)
    Apple TV
    Feb 4, 2016 2:46 AM in response to Jordan23k23

    Mine has been all over the place. The 0kb backup which the Apple rep tried to convince me was fine, then finicky infrequent backups, then finicky iTunes backups, and now neither iTunes nor iCloud will back up and I'm pretty irritated with the whole thing at this point. THIS is a way larger issue than the insignificant little annoyances they've fixed over the course of iOS 9 and it should've been resolved within the first week.

  • by XARGX,

    XARGX XARGX Feb 4, 2016 3:17 AM in response to leJuan5150
    Level 1 (0 points)
    Feb 4, 2016 3:17 AM in response to leJuan5150

    I got this issue fixed by updating to 9.3 -- yes, it is still beta version but fixed the problems with the 2 iPhones I own.

     

    If you like to try this, visit https://beta.apple.com/sp/betaprogram/redemption#ios, enroll your device and follow the steps to update.

     

    XARGX

  • by Evalas,

    Evalas Evalas Feb 4, 2016 3:33 AM in response to XARGX
    Level 1 (4 points)
    Apple TV
    Feb 4, 2016 3:33 AM in response to XARGX

    The only thing that worries me there is step 1: Back up just in case everything goes to ****. As I'm unable to do that...

  • by XARGX,

    XARGX XARGX Feb 4, 2016 4:17 AM in response to Evalas
    Level 1 (0 points)
    Feb 4, 2016 4:17 AM in response to Evalas

    You will always be asked to take a backup before updating. You usually do it to iCloud but this time iCloud is the issue so you have to take it to iTunes.

     

    The update went smoothly for me and fixed the iCloud backup issue. At last I was able to backup my phone. The scary prompt that my iPhone hasn't been backed up in 45 weeks is gone

  • by Evalas,

    Evalas Evalas Feb 4, 2016 4:33 AM in response to XARGX
    Level 1 (4 points)
    Apple TV
    Feb 4, 2016 4:33 AM in response to XARGX

    I thought I covered this, but perhaps that was another thread. I can't get it to back up to iTunes either.

  • by ubu760ubu,

    ubu760ubu ubu760ubu Feb 4, 2016 9:09 PM in response to Evalas
    Level 1 (0 points)
    Feb 4, 2016 9:09 PM in response to Evalas

    Same issue here iTunes won't back up neither will iCloud.  going on 21 weeks

    why do I continue to pay for iCloud when I can't even back up????  5 months now 200gb I know its only $15 but come on Apple

     

    iPhone6+

  • by gail from maine,

    gail from maine gail from maine Feb 4, 2016 9:25 PM in response to ubu760ubu
    Level 7 (26,911 points)
    iCloud
    Feb 4, 2016 9:25 PM in response to ubu760ubu

    What happens when you try to back up to iTunes? Why can't you back up there?

     

    Are you running the latest iOS? Have you deleted all of your previous iCloud backups? What other troubleshooting have you done?

     

    Cheers,

     

    GB

  • by ubu760ubu,

    ubu760ubu ubu760ubu Feb 4, 2016 9:37 PM in response to gail from maine
    Level 1 (0 points)
    Feb 4, 2016 9:37 PM in response to gail from maine

    iTunes tells me that phone has become disconnected -54

     

    yes latest version of iOS. Yes deleted older backups.

     

    DRove 3 hours to Minneapolis to work with Apple Store people. Worked with simply Mac people in town. Went to local Verizon store. Read for hours on fixes tried them.

     

    best answer I have got was "wipe your phone back to new and see if that works but you will loose all data that hasn't been backed up if that doesn't work we can get you a replacement". This was from the Verizon rep at the retail location I went to

first Previous Page 31 of 37 last Next