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Helpful answers
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Feb 4, 2016 8:32 AM in response to mbkpror15by Loner T,To clarify, is this the built-in Keyboard/Trackpad? What year is your MBP?
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Feb 4, 2016 9:40 AM in response to Loner Tby mbkpror15,I have spoken to a apple chat advisor, I had to use an external mouse, and I'm still trying to re install the software, it's a 13 inch non retina mac that has a removable battery with mavericks on it, thanks for the reply
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Feb 4, 2016 9:53 AM in response to mbkpror15by Loner T,From the bottom cover of your Mac, get the serial number and enter it in https://checkcoverage.apple.com/ . Post the year/model reported. Please do not post your serial number.
All batteries are removable, if you take the cover of the Mac off. If they can be removed without the cover being removed, then it is a user-removable battery.
From About Mac notebook batteries - Apple Support,
Servicing the battery in your Mac notebook
MacBook, MacBook Air, and MacBook Pro computers with built-in batteries should only have their batteries replaced by an Apple Authorized Service Provider or Apple Retail Store. Attempting to replace a built-in battery yourself could damage your equipment, and such damage is not covered by warranty.
These Mac notebooks have built-in batteries:
- MacBook (13-inch, Late 2009) and later
- All MacBook Air computers
- All MacBook Pro computers with Retina display
- MacBook Pro (13-inch, Mid 2009) and later; MacBook Pro (15-inch, Mid 2009) and later
Most older Mac notebooks have removable batteries you can replace yourself. Contact an Apple Authorized Service Provider or Apple Retail Store for assistance servicing a removable battery.